Anthony Racheal Esum

ANTHONY RACHEAL ESUM​ Ikeja, Lagos, Nigeria | - | anthonyesum@gmail,com | Linkedin|Portfolio PROFESSIONAL SUMMARY Efficient Administrative Virtual Assistant and Customer Support Specialist with over 3 years of experience supporting executives and ensuring smooth business operations. Skilled in managing calendars, coordinating travel arrangements, handling customer inquiries, and maintaining accurate records. Demonstrated expertise in resolving customer issues, data organisation, and fostering strong client relationships. Adept at providing seamless support in dynamic, fast-paced environments while upholding confidentiality and ensuring timely delivery of tasks CORE SKILLS Administrative Support: Calendar Management, Travel Coordination, Document Preparation, And Data Entry. Customer Support: Crm Tools (Zendesk, Salesforce), Issue Resolution, And Empathetic Communication. Technical Skills: Microsoft Office Suite, Google Workspace, Sap, Quickbooks, Apollo.Io, And Trello. Sales Expertise: Lead Generation, Client Relationship Management, Sales Analytics, And Negotiation. ●​ Soft Skills: Time management, confidentiality, adaptability, and problem-solving. ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ PROFESSIONAL EXPERIENCE Virtual Assistant – Administrative & Customer Support Digital Witch Support Community | – January 2026-Present Manage and maintain executive calendars, ensuring appointments and deadlines are scheduled efficiently. ●​ Coordinate email communication, responding promptly to inquiries and escalating critical issues when necessary. ●​ Validate email lists using tools like Verify and Hunter.io, ensuring communication accuracy. ●​ Provide consistent administrative support, including travel coordination, file management, and reporting. ●​ Sales Representative Lifemate Furniture | April 2025 – 2026 Surpassed sales targets by 20% through strategic client outreach and relationship management. Developed tailored sales presentations and proposals, aligning with client-specific needs and preferences. ●​ Maintained a portfolio of 30+ clients, ensuring consistent communication and follow-ups that resulted in repeat business. ●​ ●​ ●​ Enhanced client retention through exceptional service delivery, generating referrals that boosted the sales pipeline. Customer Support Representative Digital Witch | May 2022 – February 2023 Achieved a 95% customer satisfaction rate by resolving inquiries and complaints across multiple channels. ●​ Utilized CRM tools to maintain accurate customer records, ensuring a seamless support experience. ●​ Conducted post-resolution follow-ups to verify customer satisfaction and address any remaining concerns. ●​ Collaborated with internal teams to implement customer feedback, enhancing overall service delivery. ●​ Executive Administrative Assisttant 2021– March 2022 CBeem Communication) ●​ ●​ ●​ ●​ ●​ Coordinated complex schedules and travel arrangements for senior executives, ensuring seamless operations. Prepared and edited reports, presentations, and other key documents with high attention to detail. Maintained databases and records, ensuring data accuracy and confidentiality. Conducted research and provided analytical support to aid executive decision-making. Resolved administrative challenges efficiently, improving office productivity by 15%. Fronk Desk Officer Chifec Suites | July 2019 – December 2020 ●​ Managed Hotel Bookings and record keeping.. Executive Assistant World Computer| October – 2017 ●​ ●​ Scheduled meetings, coordinated email communication, and managed daily administrative tasks. Enhanced team Learning by Organizing group studying . EDUCATION ●​ Higher National Diploma (HND) in Business Administration And Management​ Fidei Polytechnic , Gboko, Benue State , Nigeria | 2023 | CGPA: 3.16 Training & CERTIFICATIONS ●​ ●​ IT Support Fundamenatls -Coursera(2026) IT Support – Digital Witch (2026)