ANTHONY PACIA
WORK EXPERIENCE
CONTACT--
Pampanga, Philippines
EDUCATION
La Verdad Christian College Pampanga
Office Management-
Academic Scholar
SKILLS
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Excellent verbal and written
English communication
Proficient in Office
Applications
o MS Office
o MS Excel
o MS Powerpoint
Proficient in Google Software
o Google Drive
o Google Docs
o Google Sheets
o Google Calendar
o Google Slides
Sutherland Global Services - Clark, Pampanga, Philippines
Customer Service and Technical Blended Representative for
Amazon Audible
October 19, 2015 – March 6, 2020
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Handling inbound phone calls for US, UK and AU
customers
Replying to general and technical inquiry emails
Answering chat inquiries
Selling and offering memberships and products
Making outbound calls for Email/chat requests or
escalation follow up
Fixing product-related technical issues using screen-toscreen software
eCommerce Virtual Assistant
April-May 2020
• Product Sourcing
• Data Entry
• Contacting Suppliers
• Basic Photo editing
TRAINING
Virtual Assistant Bootcamp 2020
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Email Management
Calendar Management
Internet Research
Basic WordPress Management
Social Media Management
eCommerce Tools (Shopify)
