LOLA ANTHONY- |- Nigeria, Lagos| https://shorturl.at/j8cBZ
PROFESSIONAL SUMMARY
Highly organized and versatile professional with experience supporting executives in fast-paced environments. Skilled in
managing calendars, booking travel, coordinating meetings, and producing clear, concise written communications. Proven
ability to handle confidential information with discretion, enhancing productivity and efficiency.
EXPERIENCE
Freelance writer - Street journal
Aug 2023 - Jun 2024
● Wrote reports for online channel, transcribing videos and audio into written content for engagement and drive a
20% increase in website traffic.
● Ensured peak accuracy and quality by meticulously editing articles, resulting in improved readability and higher
client satisfaction scores.
● Implemented WordPress to develop professional content pieces optimized for SEO, resulting in increased
organic traffic and improved search engine rankings.
Administrative Assistant (NYSC)
Sept 2021 – Aug 202
● Assisted with scheduling appointments and maintaining calendars
● Supported staff with administrative tasks, including data entry and correspondence
● Handled incoming files and directed them to appropriate personnel.
● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
● Maintained inventory of office supplies and placed orders.
Radio Presenter - Ultimate FM
Jul 2020 - Aug 2021
● Checked weekly themes and guest availability, crafted scripts before broadcasts, boosting audience retention by
45%.
● Assisted in managing station social media accounts, boosting engagement by updating audiences on local events,
PSAs, and music titles for informed interaction.
● Conducted live interviews with guests, facilitating insightful discussions on various topics
● Collaborated with production teams to develop creative show formats and promotional strategies
● Interacted with listeners through call-ins and social media, enhancing audience engagement and feedback.
Customer Service Representative - TolaBiz Ventures
Feb 2019 - Nov 2019
● Optimized office operations with efficient organizational systems, boosting productivity and improving workflow
management.
● Managed phone calls effectively, maintaining positive client relationships and ensuring satisfaction.
● Managed email accounts for a team of 3, ensuring responses within 24 hours and forwarding urgent emails,
leading to a 90% client satisfaction rate.
● Developed and maintain strong relationships with customers, providing exceptional customer service and support
● Maintained up-to-date knowledge of product and service changes.
EDUCATION AND CERTIFICATION
Bachelors Degree, Mass Communications
Mountain Top University, Nigeria
ALX Africa
Virtual Assistant
Sept 2017 - Dec 2020
Nov 2022 - Dec 2022
SKILLS
Project Management
SEO Optimization
Research
Information Security
Conflict Resolution
Mail management
Data Entry
Calendar Management
Minute Taking
Social Media Management
Trello
