Anthony Mari Dyamil Malacas Eniceo

Hello, my name is Anthony, and I’m a dedicated customer service professional with over two years of experience supporting international clients in fast-paced environments. I specialize in providing clear, thoughtful, and solutions-oriented assistance through channels such as live chat, email, and phone. My passion lies in helping people, and I take pride in turning everyday interactions into positive, lasting impressions that reflect the quality and values of the brand I represent.

Throughout my career, I’ve worked with a wide range of customers, assisting with concerns, answering questions, and guiding them toward the right solutions. What sets me apart is my ability to connect on a human level while remaining professional, calm, and focused under pressure. I don’t just provide answers — I listen closely, understand the customer’s perspective, and aim to resolve issues in a way that leaves them feeling heard, supported, and satisfied.

One of the most rewarding aspects of my work is being able to de-escalate frustration and turn a challenging conversation into a success. Whether it’s explaining a product, helping with a transaction, or troubleshooting an issue, I approach each task with patience, empathy, and a drive to find the best possible outcome. I’m also highly adaptable and comfortable working with CRMs, support platforms, and various digital tools — skills I’ve honed while working remotely and handling multiple tasks with efficiency and attention to detail.

In addition to my hands-on experience, I hold a degree in Business Administration, which has given me a strong foundation in customer relations, communication, and service strategy. I understand the importance of aligning the customer experience with business goals, and I bring that mindset into every interaction.

I’m excited about the opportunity to join a team where customer satisfaction is a priority, and where I can continue to grow professionally while contributing to a high-performing support environment. I believe I can offer the reliability, adaptability, and people-first mindset that your company is looking for in a Customer Service Representative.

Thank you for taking the time to consider my application. I look forward to the opportunity to bring my experience and passion for service to your team.