Anthony Malanguis

Anthony Malanguis 450 Avocado St., Napico Manggahan, Pasig City -- Objective Dedicated professional with extensive experience in customer service, data management, and administrative support. Seeking a Virtual Assistant position where my strong organizational skills, attention to detail, and techsavviness can contribute to ef cient operations and data entry tasks. Professional Experience International Property Specialist SMDC/MOA, Pasay, Philippines May 2022 - May 2024 • • • Conducted thorough market research to inform property recommendations and maintain up-to-date databases. Managed client appointments and communications, ensuring meticulous documentation of interactions and data updates. Developed online marketing strategies, enhancing property visibility through effective data entry and listing optimisation. Customer Service Representative HGS, Bridgetown Quezon City, Metro Manila December 2020 - August 2022 • • • Managed customer inquiries through multiple channels, documenting interactions in the CRM system for accurate record-keeping. Resolved complaints ef ciently while ensuring positive customer experiences, highlighting strong data management skills. Provided detailed reports on customer interactions and feedback for continuous improvement. Sales Consultant Fitness First, Singapore January 2020 - June 2020 • • fi fi Developed and maintained relationships with clients, managing customer service support through various platforms. Achieved sales targets by utilizing data-driven strategies for client engagement and relationship management. Hotel Receptionist Parkroyal Hotel on Beach Road, Singapore February 2013 - November 2019 • • • Processed guest check-ins and check-outs while meticulously updating reservation systems and maintaining accurate records. Handled nancial transactions, ensuring precise data entry and management of guest accounts. Addressed guest inquiries and complaints ef ciently, fostering a welcoming atmosphere and contributing to positive customer experiences. Financial Account Representative GC Services International LLC, Meralco Avenue Ortigas September 2012 - February 2013 • • Handled customer communications, ensuring accurate collection and documentation of payments. Resolved inquiries while maintaining detailed records of interactions and resolutions. Skills • • • • • Strong communication skills in Bisaya, Tagalog, and English Organized, detail-oriented, and pro cient in time management Quick learner, optimistic, and motivated Tech-savvy with experience in CRM systems, ZOHO, TeleBroad, Canva Pro cient in data entry, product research, and inventory management Education fi fi fi fi Bachelor of Science in Hotel Restaurant and Tourism Management Visayas State University 2007 - 2012