Anthony Khanna

Hi, I’m Anthony!

Operations Team Lead | Customer Service Innovator | People-First Leader  

For over 15 years, I’ve thrived at the intersection of processes and people. My superpower? Turning operational chaos into streamlined success—whether it’s slashing customer response times by 30%, cutting onboarding bottlenecks by 25%, or leading teams to win 6 “Best Team Awards” for excellence.  

What I bring to the table:

Leadership that empower : I’ve mentored 15+ member teams to hit 98% SLA compliance(twice in a row!) by fostering trust, transparency, and a “we’ve got this” attitude.  

Problem-solving with heart: From untangling billing disputes to smoothing vendor hiccups, I focus on solutions that work for both customers and companies.  

Cost-smart innovation: Trimmed operational costs by 10%without sacrificing quality—because efficiency shouldn’t mean cutting corners.  

Compliance chops: Certified in POSH, Internal Security, and Performance Management—because doing things right matters as much as doing them well.  

Why work with me?

I’m the leader who’ll rally your team during a crunch, the colleague who’ll spot a workflow tweak others miss, and the guy who still gets a kick out of turning a frustrated customer into a loyal advocate. (My secret? I listen first, act second.)  

When I’m not optimizing spreadsheets or coaching teams, you’ll find me organizing cricket matches (old habits die hard!) or exploring Bangalore’s food scene.  

Let’s connect if you need:

🔹 A leader who blends hustle with heart  

🔹 A customer service game-changer  

🔹 Someone who believes “good enough” isn’t good enough  

Open to roles in Operations Leadership, Customer Service Management, or Process Optimization.