Anthony Kgomotso Mametsa

ANTHONY KGOMOTSO MAMETSA P O Box 402429, Gaborone, Botswana Cell:- Email:- Professional Summary Experienced supervisor with a proven ability to train and motivate staff to meet challenging performance targets. Skilled IT Officer with a successful track record in managing computer and information systems. Expert in coordinating teams, resources, and equipment to ensure smooth operations and user support. Dedicated to maintaining departmental efficiency and cost-effectiveness. Key Skills • Multitasking • Teamwork • Organizational and Communication skills • Troubleshooting & Problem-Solving • Customer Service & Communication • Preventive Maintenance & Documentation • Leadership and Supervising skills Work Experience Human Resource Manager LTC GROUP ‐ Gaborone May 2024 ‐ Current • Promoted employee engagement and retention through special events and recognition programs. • Screened, interviewed, and selected candidates, including administering assessments and background checks. • Collaborated with department heads to forecast staffing needs based on business growth plans. • Maintained accurate employee records while ensuring confidentiality of sensitive information. • Ensured compliance with labor laws and company policies to prevent legal risks. • Managed payroll processing, ensuring timely and accurate compensation for employees. • Enforced company policies and procedures to align operations with business objectives. • Diagnosed and resolved computer and printer issues to minimize downtime. • Provided technical support and guidance to employees, fostering a collaborative work environment. Page 1 of 3 • Assisted in managing IT-related operational issues, escalating concerns to appropriate personnel when necessary. • Identified and communicated operational challenges to relevant teams for resolution. • Supported cross-functional teams by ensuring smooth day-to-day operations in line with company goals. IT Technician Executive Catering ‐ Gaborone Jan 2018 ‐ May 2024 • Provided technical support and troubleshooting assistance to over 100 end-users with a wide range of computing hardware and software. • Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies. • Evaluated functionality and performance of software and hardware recommending improvements and solutions. • Established and maintained effective relationships with both internal and external stakeholders, providing reliable IT support. • Developed and managed a budget for IT operations, ensuring the most cost-effective solutions were used. • Supervised and evaluated the performance of multiple IT staff members. • Demonstrated success in leading high-impact projects and initiatives. • Coordinated IT activities to ensure successful project delivery. • Oriented staff to new equipment and systems, providing live demonstrations and answering questions. • Developed and implemented a comprehensive communication strategy to promote the organization's services and increase public awareness. • Established and maintained effective relationships with vendors, including negotiating contracts and service level agreements. Human Resource Manager Executive Catering ‐ Gaborone Aug 2021 ‐ Mar 2023 • Recruitment of candidates • Hiring the right employees for the right jobs • Processing company payroll • Conduct disciplinary actions • Maintaining employee records • Conduct Analysis of Employee Benefits • Arranging for Training and Development of New Employees • Monitoring Employee Performance • Resolving internal conflicts among employees • Investigating Internal Complaints • Maintained relationships with personnel using strong collaboration and teamwork skills • Liaised between multiple business divisions to improve communications. IT Volunteer Childline Botswana Page 2 of 3 Sep 2016 ‐ Jan 2018 • Supported and maintained the Company's IT systems including desktop provision, network infrastructure, and associated software and business applications • Updated the register of IT assets and contributed to audits of IT licensing arrangements • Trained kids how to use a computer • Adhered to organization procedures and instructions to maintain safety for program participants and other workers • Helped the IT team document core systems configurations, relevant passwords, and system access requirements • Resolved Internet and wireless and wired network access problems. Education Certificate in Information Communication and Technology Jwaneng Technical College ‐ Jwaneng Dec 2014 Languages English Setswana Short courses • • • • • • Sage Evolution Training, Omni Africa ISC2 Certification, On-Going First Aid Training, Kent Consultancy Fire Fighting Training, Kent Consultancy The Fundamental of Digital Marketing, Google Digital Skills For Africa Introduction to Cybersecurity, Cisco Skills for All, On-going References Mr. Ahmed Abd Ellatif, LTC Group-|- Storme Hinze, Executive Catering-|- /- Kaone Aisha Lazarus, Executive Catering-|- /- Mr Olebile Machete, Childline Botswana-|- /- Page 3 of 3