Anthony Eyimofe Omatsola

ANTHONY OMATSOLA Abuja, Nigeria - | --| LinkedIn PROFESSIONAL SUMMARY Results-driven Sales and Customer Engagement Specialist with over 3 years of experience in cold and warm calling, appointment setting, lead conversion, and relationship-building in fastpaced environments. Skilled in CRM tools such as HubSpot, Pipedrive, Trello, and Freshdesk to manage pipelines and track communications. Known for exceeding targets, improving customer satisfaction, and delivering measurable sales outcomes. Adept in B2C engagement, sales funnel management, and building lasting client rapport. CORE SKILLS Sales & Customer Engagement Skills: Cold Calling & Lead Generation | Warm Lead Engagement | Sales Funnel Management | Appointment Scheduling Objection Handling | • B2B & B2C Sales Communication | Client Relationship Building | Sales Quota Attainment. Tools & Technologies: CRM Tools (HubSpot, Pipedrive, Trello, Calendly, Monday.com) | Microsoft Office Suite | Google Workspace | Call Documentation | Soft Skills: Verbal & Written Communication | Time Management | Problem-Solving | Persuasion & Negotiation | Team Collaboration | Customer Relationship Building PROFESSIONAL EXPERIENCE Customer Service & Sales Representative Faze 1 Resources – Abuja, Nigeria | Feb 2023 – Present • Made 100–600 weekly outbound cold and warm calls, converting leads into sales and educating clients on product features. • Scheduled and followed up on appointments, increasing conversion rates and closing opportunities. • Maintained detailed CRM records in HubSpot and Pipedrive to track touchpoints and sales pipeline stages. • Achieved a 20% increase in repeat orders through strategic client engagement and after-sale support. • Handled objections and built strong relationships with clients, contributing to top performer recognition. • Supported monthly team sales goals by consistently exceeding individual call and lead metrics. Guest Service Agent SheerLuxury Apartment & Suites – Garki, Abuja Oct 2020 – Sep 2022 • Checked in/out over 300 guests monthly, ensuring smooth and personalized experiences. • Used hotel PMS for booking, room assignment, and guest preferences management. • Resolved complaints, special requests, and service issues promptly, improving guest retention. • Coordinated housekeeping and maintenance for room readiness and service quality. • Handled billing, POS transactions, and account reconciliation during guest check-out. • Boosted repeat bookings through attentive and proactive guest engagement. EDUCATION Bachelor of Science (B.Sc.), Accounting University of Abuja – Abuja, Nigeria Graduated: 2015 CERTIFICATIONS & TRAINING • Digital IT Support Training – Digital Witch Community (2025) • IT Support – Coursera (2024) • Working as a Virtual Assistant – Alison (2023) • Hospitality Management Studies – Hotel Operations – Alison (2023) REFERENCES Available upon request.