I am a reliable and communicative Virtual Assistant and Customer Support professional with over 5 years of experience working directly with customers in fast-paced environments. I specialize in providing friendly, efficient, and organized support while maintaining a high level of professionalism.
I am fluent in Portuguese (native), Italian, and English, with basic Spanish, which allows me to support international clients and multilingual teams. I am highly comfortable handling customer communication via email, chat, and messaging platforms, as well as managing administrative tasks, scheduling, and basic data entry.
I adapt quickly to new tools and workflows, have strong problem-solving skills, and communicate clearly with both clients and customers. My goal is to help businesses improve customer satisfaction and keep daily operations running smoothly.
I am available for remote, part-time or full-time work, and I am comfortable working with clients in different time zones.