Anthony Brown

ANTHONY BROWN E-Mail Address:-/-Telephone: - EDUCATION BSc. Business Administration (Logistics and Supply Chain Management) Kwame Nkrumah University of Science and Technology. MSc. Logistics and Supply Chain Management, Aug 2020 November 2025 Kwame Nkrumah University of Science and Technology. CERTIFICATIONS Eservices Africa Limited (Work Readiness Program) Chartered Institute of Procurement and Supply (Affiliate Member) ALX Virtual Assistant Trainee September 2021 July 2023 August 2023 WORK EXPERIENCE Day&Night Support Payment Recovery Agent, Remote • Handling Customer queries through Livechat and calls • Handling Customer queries through Zendesk • Recovering of funds for customers • Accounts investigation • Records maintenance • Bookkeeping January 2025 • Financial Assessment Buwelo Ghana, Accra Customer Service representative • July 2024 – Jan 2025 Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Help to de-escalate irate customers' concerns. • Assist customers in requesting service and dispatching appropriate vendors. • Educate customers on the company’s service and contract information. • Answer customer telephone calls promptly to avoid on-hold wait times. • Assist customers with making payments. • Assist customers in setting up their accounts. • Assist in transferring calls to the appropriate department that can resolve specific concerns. City Ceramica Ghana Human Resource Officer/ Customer Service Lead • Feb 2024 – July 2024 Managed the recruitment process by preparing job descriptions, screening candidates, and facilitating the onboarding of new employees. • Assisted in the development and implementation of performance management systems, conducting evaluations and providing feedback. • Coordinated employee development programs to enhance skills and career growth within the organization. Monitored compliance with employment legislation and organizational policies, conducting audits as necessary to mitigate risks. • • Promoted initiatives that enhance employee engagement and satisfaction, contributing to a positive organizational culture. • Prepared reports on HR metrics such as turnover rates, recruitment effectiveness, and employee satisfaction for management review. Lands Commission Ghana Sept 2023 – Jan 2024 Procurement Officer • Generated and issued purchase orders, ensuring accuracy in order details such as quantities, specifications, and delivery dates. • Monitored inventory levels, managed stock replenishment, and ensured timely delivery of goods to meet operational needs. • Maintained accurate records of purchases, supplier information, and procurement processes for audits and compliance purposes. • Developed and managed budgets for procurement activities, ensuring alignment with organizational financial goals. Procurement Lead Survcon Engineering Consult November 2022 – May 2023 • Analyzed supplier options and secured cost-effective contracts. • Developed and implemented sourcing strategies to optimize procurement processes and achieve cost savings while ensuring quality. • Established and maintained strong relationships with suppliers to foster collaboration, negotiate contracts, and resolve issues effectively. • Led negotiations for contracts with suppliers, ensuring favorable terms and compliance with organizational policies. • • • Prepared and managed procurement budgets, conducting cost analyses to ensure financial efficiency in purchasing activities. Prepared and managed procurement budgets, conducting cost analyses to ensure financial efficiency in purchasing activities. Supervised and mentored procurement staff, providing guidance and support to enhance team performance and development. • Ensured all procurement activities comply with legal regulations and company policies, minimizing risks associated with vendor relationships. • Established key performance indicators (KPIs) to monitor procurement effectiveness and drive continuous improvement initiatives. • Collaborated with internal stakeholders to understand procurement needs and align sourcing strategies with organizational goals. • Prepared detailed reports on procurement activities, supplier performance, and cost savings for senior management review. • Conducted market research to identify trends, evaluate supplier capabilities, and assess potential risks associated with procurement decisions. • Tracked supplier performance and resolved any issues or disputes to maintain positive supplier relationships. E – Services Ghana, Accra Jan 2022 – Nov 2022 Sales Representative (HD PLUS) • Customer Relationship Management: Built and maintained positive relationships with customers to enhance the station's image and ensure customer satisfaction. • Identifying Customer Needs: Engaged with customers to understand their needs or issues, providing tailored solutions based on their preferences. • Sales Promotion: Actively promoted new products, services, or special offers related to the TV station, aiming to increase subscriptions or ad sales. • Meeting Sales Targets: Worked towards achieving daily or monthly sales quotas and performance metrics set by the management. • Upselling: Identified opportunities to upsell additional services or packages during customer interactions. Feedback Collection: Gathered customer feedback regarding services and relayed this information to management for service improvement. • E – Services Ghana, Accra Customer Service Representative • July 2021 – January 2022 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • • Helped to de-escalate irate customers' concerns. Assisted customer in requesting service and dispatching appropriate vendors. • Educated customer on the company’s service and contract information. • Answered customer telephone calls promptly to avoid on-hold wait times. • Assisted customer with making payments. • Assisted customers in setting up their accounts. • Assisted in transferring calls to the appropriate department that can resolve specific concerns. Polling Officer (Oforikrom District) • December 2020 - Jan 2021 Served as a polling officer during the 2020 elections, ensuring fair and efficient electoral processes. • Assisted voters, maintained order, and managed the voting process. • Assisted in various electoral processes within the Ashanti region for various electoral areas and institutions. • Adhered to electoral regulations and maintained the integrity of the electoral process. Electoral Commission Ghana, Kumasi Administrative Assistant • Aug 2020 - Sept 2021 Supported administrative tasks and served as a Polling Officer during the 2020 elections. • Wrote and prepared documents, including memos, reports, and presentations, ensuring accuracy and professionalism. • Developed and maintained filing systems for both physical and digital documents to ensure easy access to information. • Ordered office supplies, maintained inventory levels, and researched new suppliers to ensure the office is well stocked. • Conducted data entry tasks, managed databases, and generated reports as needed for various departments. • Provided support to managers and team members by handling various administrative tasks to facilitate smooth office operations. Agro-Kam Sena Farms (Ashanti Region) Project Manager Nov 2019 – July 2020 • Launched a new poultry feed brand in Kumasi, increasing market share. • Managed budgeting, pricing, and customer relations as well as logistics. • Developed comprehensive project plans that outline scope, objectives, timelines, and resource allocation to ensure successful project execution. • Ensured that all project deliverables meet quality standards and align with organizational objectives through rigorous testing and evaluation processes. Supply Chain and Procurement Trainee KNUST Procurement and Warehouse Offices, Kumasi • Assisted in procurement processes and evaluated warehousing standards. March – Oct 2019 • I ensured the correct labeling of contracts to awarded companies before mailing. • Maintained accurate records of purchases, supplier information, and procurement processes for audits and compliance purposes. • Worked closely with internal stakeholders to understand procurement needs and coordinate purchasing activities effectively. • Developed and managed budgets for procurement activities, ensuring alignment with organizational financial goals. Customer Service Personnel Barclays Bank Ghana Jan 2018 – Feb 2019 • Collected and reported customer feedback and engaged with customers to promote services. • Engaged with customers in person and via phone to address inquiries, provide information, and resolve issues promptly. • Identified customer problems and implemented effective solutions to ensure satisfaction and loyalty. • Maintained comprehensive knowledge of products and services to provide accurate information and assistance. • Accurately documented customer interactions and transactions in the CRM system for future reference and to track service quality. • Worked collaboratively with team members to enhance service delivery and share best practices. KEY SKILLS & COMPETENCIES • Proficient in CRM Softwares (Zendesk, Ringover, RingCentral, Livechat) • Proficient in Microsoft Office Suite • Proficient in CRM AI Tools. • Proficient in Google Office Suite • Strong organizational and communication skills. • Effective time management • Team-oriented and professional work ethic • Ability to work independently REFERENCES. Available upon request.