Anthony Andrew Ruiz

ANTHONY ANDREW RUIZ ✉︎ -/- 📞 - 9 years of experience in the BPO industry and 8 years as a Virtual Assistant. Proficient in various software applications, seeking to leverage expertise to drive team success with strong interpersonal skills. Seeking work stability while embracing change for personal growth. EXPERTISE Transaction Coordination • Email Management • Phone Support • Project Management • General Virtual Assistant SKILLS Strong time management skills • Exceptional attention to detail • Excellent written and verbal communication skills • Ability to prioritize tasks and meet deadlines • Proficient in project management • Experience with administrative support tasks, such as scheduling, data entry, and invoicing • Strong interpersonal skills and ability to work well in a team • Ability to adapt to new technologies and processes quickly APPS USED RingCentral Zoom Vonage Slack Salesforce cPanel Microsoft Office Trello Google Suite Salesforce Hubspot Dropbox Wordpress Zoho Hootsuite Zendesk Asana JIRA Skyslope MLS Docusign Microsoft Teams Authentisign Canva Lofty Calendly LastPass Chime Showingtime Vulcan 7 WORK EXPERIENCE ADMINISTRATIVE ASSISTANT TrueNorth Renovations LLC July 2023 - August 2025 Entering leads from lead source Angi into Lofty and Houzz on a daily basis Verifying renovation materials needed for the specific project Creating Asana tasks to corresponding renovation project Drafting quotes in Houzz (Materials List & Renovation Fees) Updating material list and prices from hardware stores (Menards, Home Depot, Lowe’s) Entering client details and project description in Dotloop for the renovation permit Submit applications in Miss Dig Editing the property’s site plan in Canva to indicate the fence installation for permit Draft work confirmation email in Lofty and attach site plan and finalized quotation Kanban Board KW Command Follow Up Boss ShowingTime Workplace Firepoint Angi Houzz TRANSACTION COORDINATOR / ADMINSTRATIVE ASSISTANT The JOEL Home Team April 2021 - July 2023 Listings Oversee all aspects of sellers’ transactions from initial contact to executed purchase agreement Prepare all listing materials: Listing Agreements, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings and etc. Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation Follow up agents on their recent showings for their buyers’ feedback Input all listing information into MLS and marketing websites Submit all necessary documentation to brokerage for file compliance Input all necessary information into client database and transaction management systems Contract To Close Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing Coordinate title/escrow, mortgage loan and appraisal processes Coordinate inspections Regularly update & maintain communication with clients, agents, title officers, lender etc. Submit all necessary documentation to brokerage for file compliance Coordinate moving in/possession schedules Schedule and coordinate closing Input all client information into database for future transactions EXECUTIVE ASSISTANT The POD Canberra January 2021 - April 2021 Managing the executive's calendar - plotting schedules Handling emails and correspondence Preparing and organizing reports Conducting research to support decision-making and providing relevant information to the executive Handling expense reports, maintaining records, and performing other daily office functions Managing sensitive information with discretion and professionalism Assisting with special projects and ad-hoc tasks for the team TRANSACTION COORDINATOR Agent REBox LLC November2017 – December 2020 Listings Oversee all aspects of sellers’ transactions from initial contact to executed purchase agreement Prepare all listing materials: pre-listing presentation, Listing Agreements, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings and etc. Consult & coordinate with sellers all property photos, staging, repairs, cleaning, signage, lockbox, access requirements & marketing activities Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation Coordinate showings & obtain feedback Provide proactive weekly feedback to sellers regarding all showings and marketing activities Coordinate all public open houses and broker open houses Input all listing information into MLS and marketing websites and update as needed Submit all necessary documentation to office broker for file compliance Input all necessary information into client database and transaction management systems Contract To Close Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing Coordinate title/escrow, mortgage loan and appraisal processes Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs Regularly update & maintain communication with clients, agents, title officer, lender etc. Submit all necessary documentation to office broker for file compliance Coordinate moving/possession schedules Schedule, coordinate &attend closing process Input all client information into database for future transactions EXECUTIVE ASSISTANT DRP Global September 2017 – October 2017 Creating, editing, and optimizing product listings, including descriptions, images, and keywords, on Davonics.com Responding to customer inquiries via Email and chat Managing the workflow from order placement to shipping, ensuring timely and accurate order fulfillment Monitoring stock levels to prevent overselling or stockouts and maintaining accurate inventory records Overseeing general online store operations, including pricing updates Creating content, scheduling posts, and engaging with followers on social media platforms to build an online community and drive traffic OFFICE ADMINISTRATOR VIVA Optical Thailand January 2017 – September 2017 Consolidate daily, weekly and monthly reports of all optical shop branches Monitor attendance of employees of all branches Evaluate monthly performance of employees Conducting monthly inventory of stock lenses and frames Conducting presentation of shop’s performance monthly (sales, attendance & expenses) CUSTOMER SERVICE STAFF CAFFE B - The Shoppes at Marina Bay Sands Singapore October 2016 – January 2017 Attending to guest inquiries via phone, chat or email Ensure 100% customer service standards are observed Handle guest complaints and suggestions Assisting in compiling receipts and sales for monthly reports IMPLEMENTATION SPECIALIST TEAM LEAD LeisureLink Inc. July 2015 – October 2016 Onboarding Communicate with Vacation Condo clients to obtain information about their property and units so that it will be properly communicated to OTA's and GDS channels as well as potential consumers shopping those channels, and within Leisurelink Build, load, and distribute client's property information to GDS and OTA channels directly. Channels include Expedia, Booking.com, Sabre, Amadeus, Galileo, Orbitz, Priceline, and Worldspan. Practiced Quality Assurance ensuring the display of information, rates, and availability were correct before going live. Experience in navigating OTA extranets Maintain and update existing listings with the most up to date information of the property. Property clients will communicate desired update and that in turn is communicated to the OTA and GDS channels, personally working with channel market managers requesting updates to Taxes/Fees, Check-In Information, Amenities, and Property/Unit descriptions Directly onboarded and distributed client's property information to all GDS(Global Distribution System) and OTA(Online Travel Agency) channels, which include Expedia, Booking.com, Airbnb, Priceline, Orbitz, Bookit, Amadeus, Sabre, Galileo, Pegasus, and Worldspan Integrate 3rd party Property Management Systems such Barefoot, SPI, RDP, ISI, TSW, and Roommaster to LeisureLink's Marketspan PMS. Served as liaison between LeisureLink tech and 3rd party tech to establish a successful connection and troubleshoot any problems that arise. Hands on experience with XML connections Collaborate amongst LeisureLink colleagues in efforts to establish new processes internally or improve on existing processes Worked directly with Sales and Account Managers in the initial setup and creation of property listings through the LeisureLink platform Supervised a cross-functional scrum team of Implementation Specialists to execute project plans Content Maintained an expert knowledge of the company's products and system tools Worked closely with the Implementation Department on ongoing updates with important customers and interdepartmental stakeholders Expert understanding of all processes and policies for all OTA (Online Travel Agency) products Continually produced a high level of quality assurance for updates across all channels for every property Developed and managed detailed implementation project plans using a PMIS - Project Management Information System Served as the primary point of contact for customers in the implementation process Proactively managed changes in project scope, identify potential risks, and devise and execute contingency plans Provided training that enabled clients with proper knowledge to drive success and fast adaptation of our platform Track and report team progress on upwards of thirty individual projects at one time against key metrics with a constant goal to improve productivity, quality and client satisfaction CUSTOMER CARE SPECIALIST Dreamscape Networks Inc. November 2014 – July 2015 Attend to client issues, requests and queries on CrzazyDomains products and services Provided call, email and chat support to clients Perform migration of web hosting and email hosting services Promoting web hosting, web domain and email hosting services Respond to client’s website issues and formulate resolution Assist in client’s email management and website maintenance TECHNICAL SUPPORT REPRESENTATIVE - Tier 2 TeleTech May 2013 – November 2014 Providing technical support to telecom customers Initiate troubleshooting procedure on connectivity issues Handle escalated calls from Tier 1 Support Assist in training and onboarding of new hires Provide desktop and laptop support Handle supervisory calls when needed Assist in installation and uninstallation of softwares Providing mail server troubleshooting OUTBOUND SALES LEAD AGENT Exxpert Communications Inc. March 2009 - April 2013 Operations Act as product knowledge expert for relevant department Respond to customer queries via phone, email and chat Maintain and generate reports as required Sell, up-sell and cross-sell products and services to the customer Complete fraud prevention checks Make outbound calls to customers to provide information as and when it is required Keep oneself updated with the new products and services Handling multi-products and services as required by the organisation after the necessary training has been provided Provide personalized customer service at the highest level Escalate queries to senior Contact Center staff as appropriate Supporting the preparation and execution of action plans Leadership Attend and resolve escalated queries Support Outbound Sales Representatives with complex queries Monitor daily attendance as required by the Team Leader Ensure all information is updated and available on all shared resources Coach new Outbound Sales Representatives Assist In the implementation of new products, processes and systems Conduct Agent briefings as required by the Team Leader Deputize for Team Leader when required B2B MARKET RESEARCH REPRESENATATIVE Western Wats Philippines Inc April 2007 - March 2009 Performing outbound calls to gather information on market trends, consumer preferences, and opinions Calling customers to get their thoughts on products or services they've purchased Develop and administer surveys, focus groups, interviews, and other research methods to gather both quantitative (statistical) and qualitative (opinion-based) data Interview respondents on certain products, services, current events, political issues and companies CREW LEAD KFC Philippines May 2006 - April 2007 Ensure all tables in the dining area are clean and well arranged Receiving of stocks and doing inventory on every item Cook and prepare KFC products based on SOP Ensure cleanliness in the dining area, pantry and kitchen Ensure First In First Out policy is observed in the stockroom at all times