Anthony Afiadigwe

Anthony Afiadigwe, Customer Service Agent Email:- Phone: - LinkedIn: https://www.linkedin.com/in/anthonyafiadigwe Location: Abuja, Nigeria. SUMMARY Empathetic Customer service Agent dedicated to delivering exceptional care. Experienced professional with 3 years of work experience in various environments. Effective communicator with strong interpersonal skills, collaborating with colleagues and clients alike. Proven ability to work independently and as part of a team, ensuring that the company’s Key Performance Indicators are met while striving towards timely updates and resolutions. WORK EXPERIENCE  OLIVE BROOK JUNIORS INTERNATIONAL SCHOOL Social Media Manager Remote, Nigeria December, 2022 – July 2023 - Acted as first point of contact for parents & guardians seeking to enroll their kids in the school. - Generated a total of 344 leads for the school during my 8-month stay. - Implemented strategies resulting to over 75% more engagement on the school’s social media in my first 3 months. - Ensured the school’s visibility on Google and other platforms using SEO practices. - Improved the school’s response speed across messaging platforms and professional email.  BINANCE Customer Support Representative Remote, Europe May 2020 – August 2021 - Efficiently handled an average of 50 tickets daily in 8-hour shifts. - Followed the company’s security protocols to safeguard customers’ data. - Maintained a First-contact-resolution rate of about 88%, contributing to the team’s KPIs. - Achieved a customer satisfaction rate of over 90%, according to company audits. - Escalated highly technical issues and complaints to the appropriate department. - Responded to support inquiries with an average response time of 1 – 3 minutes.  ONCLINIC UA Medical Scribe | Personal Assistant Kharkiv, Ukraine June 2019 – August 2019 - Recorded patient information, history, and visit diagnoses using the hospital’s electronic health records. - Assisted the hospital’s translating unit in recording data and requests for about 15 Englishspeaking patients per day. - Maintained an average of 98% data accuracy during the 3-month stay. - Collaborated with the staff in the Urology department to record and report discrepancies in a professional manner.  LIVINGSTON RESEARCH Freelance Research Writer Remote, United Kingdom February 2018 – September 2018 - Created, edited, and proofread 13 research documents, adhering to APA referencing style. - Maintained a plagiarism score of under 7%. - Successfully met tight deadlines while producing high quality materials. EDUCATION  DOCTOR OF MEDICINE (MD) DEGREE V.N. Karazin University, Kharkiv, Ukraine. SEPTEMBER 2016 – JULY 2022 CERTIFICATIONS  SALESFORCE ESSENTIAL TRAINING LinkedIn March 2023  SOCIAL MEDIA MANAGEMENT Coursera February 2023  GOOGLE PROJECT MANAGEMENT Coursera January 2023 SKILLS  HARD SKILLS  Project management  Customer service  Data entry  Business-to-Customer  SEO  Cloud-based collaboration tools  Medical terminology  CRM software  Transcription  Zendesk  Google Suite  Proofreading  Jira  Typing speed > 45wpm  Social media management  Hootsuite  Data analysis  Ticketing systems  SAP  Sales and negotiation  Microsoft Office  Electronic health records  SOFT SKILLS  Time management  Organizational skills  Problem solving  Team player  Effective communication  Critical thinking  Adaptability  Empathy  Creativity  Leadership  Analytical skills  Conflict resolution LANGUAGES  English - Fluent  Russian - B1 proficiency