Anthony

N A A PROJECT MANAGER GET TO KNOW ME CONTACTS -- I am an energetic professional who is passionate about experiences and how they make people feel. Within my 10 years of extensive experience in F&B, software implementation, customer success Rockstar, i have become extraordinary in attention to detail and got to train for the highest level of customer service. My background in the following has provided me with a strong foundation for operations and I enjoy building processes and efficiencies for my team and company. Lebanon, Bsalim WORKEXPERIENCE SKILLS Customer Service and Suggestive Selling Wowing the guest Basic training skills Problem Solving Hospitality Management Sales and negotiation Skills Project Manager, BIM POS SAL Nov 2020 – Present • Measured project performances and identified areas for improvement. • Successfully developed and implemented multiple products and platforms for new clients. • Trained, mentored and supported new employees. • Worked with the overall mission of the company in mind and sought to effectively convey and promote the company's true brand. • Worked well independently and also in a team work environment. • Organized the customer service strategy that covers the client’s needs and desires. • Managed projects on a daily basis Basic food hygiene Microsoft Office Account Executive, WISE Moscanet SAL, Beirut Mar 2019 – Jan 2020 • Identified lucrative leads, built relationships with new clients and upsold services. LANGUAG ES • Acquired new business and drove revenue streams by providing cuttingedge services to clients. Arabic • Handled customer satisfaction issues by acting as liaison between accountholders and representatives. English • Used effective communication and interpersonal skills when meeting and speaking with clients, which promoted long-lasting relationships. French • Negotiated contracts and fees with media professionals to secure ideal pricing. • Drove new business development and client acquisition through cold calling, lead generation and exceptional service. • Researched and developed pipeline of clients that demonstrated interest in being partners with organization. A ANTHONY ANTONIOS Account Manager, Omega Software INC., Jdeideh Sep 2018 - Mar 2019 • Wrote and designed effective sales communications collateral. • Greeted newly seated guests quickly and efficiently. • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses. • Responsible for implementing all business-building and relationshipbuilding expectations with uniquely assigned accounts and customers. • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction. • Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner. Floor Supervisor, Roadster Diner SAL, Beirut May 2015 - Sep 2018 • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. • Worked in cooperation with front and back of house staff to ensure smooth operations. • Managed proper set-up of advertisements and presentation of new offerings. • Trained workers in every position, including food preparation, money handling and cleaning roles. • Handled escalated customer complaints to provide full resolutions and promote loyalty. • Evaluated the performance of staff, enforced policies, maintained health codes and kept licenses current to promote superior service standards. • Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths. • Organized team efforts to maximize production, efficiency and customer satisfaction. • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items. Roadster Food Truck Team Leader, Jan 2016 - Jan 2017 • Trained and supported cross-functional teams comprised of customer service. • Boosted client satisfaction through the administration of on-site service requests. • Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections. • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer satisfaction Waiter/Trainer, Oct 2013 - May 2015 • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests. • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals. • Completed frequent assessments of training materials and structure with new team members. Floor Runner, Oct 2012 - Oct 2013 EDUCATION High school diploma, Institut Technique Al-Kafaàt (ITK), Ain Saadeh, Lebanon 2011 Hospitality Management, • Internship Program (Total of 450 hours yearly). Primary, St. Georges School, Zalka, Lebanon 2008 INTERNSHIPS Commis - Chef du rang - Maitre D'hotel, Al Kafaat Institution, Mansourieh Oct 2009 - May 2011 HOBBIES E-Sports, Skiing, Swimming