Anthonia Chidera Anakor

ANTHONIA CHIDERA ANAKOR Data Entry / Customer Support Rep/ Virtual Assistant/Public Health Officer. New Layout, Enugu Nigeria | - / - Email- PROFILE SUMMARY Dynamic and goal-oriented Data Entry Clerk, Customer Care Representative and Virtual Assistant with a strong history of boosting revenue, enhancing customer satisfaction, and optimizing administrative operations. Proficient in lead generation, ( CRM )customer relationship management, sales prospecting, and client relationship management to drive business growth. Highly skilled in email handling, calendar management, appointment scheduling, data entry, and document organization, ensuring efficiency and accuracy. Adept at using various digital tools and platforms, including Microsoft Office, Google Workspace, and CRM software. CORE COMPETENCE Data Entry & Record-Keeping Multitasking & Time Management Customer Relationship Management (CRM) Communication (Written and verbal) ​​Customer Service Appointment (Setting ​​​​​Sales) Prioritization and problem-solving ​​ Phone Etiquettes (​​​​​​Attention to details) Organization and planning​​​ (Schedule/Data management) Microsoft Office (​​​​​​B2B/B2C) PROFESSIONAL EXPERIENCE RBI SERVICES, VIRGINIA, UNITED STATES (REMOTE)​ Data Entry Clerk. Feb 2024 - Dec 2024 Collection of data and specifically grouping them accordingly Consistently achieved 75% of daily targets, ensuring a steady workflow and seamless lead transfer to advisors. Consistently achieved the hourly sales goal of one successful lead transfer. Collaborated closely with Team Leaders to ensure efficient call handling while providing customers with accurate information on available insurance options. Consistently attended all daily meetings, training sessions, and collaborations with 100% punctuality Earned recognition as a top-performing Data Management within the department in three months. RENT TO OWN SERVICES ​Remote, USA Customer Care​ June 2023 - Jan 2024 Initiated outbound calls to prospective clients, effectively conveying and promoting the company's real estate services. Assessed and qualified leads by engaging clients with relevant questions, gathering details on their budget, requirements, and timeline. Coordinated appointments and property viewings for interested prospects, ensuring a seamless and enjoyable experience. Attentively addressed customer inquiries and concerns, delivering accurate information and effective solutions. Managed customer complaints with patience and professionalism, addressing concerns, offering apologies for any inconvenience, and providing effective resolutions to ensure customer satisfaction• Engaged with previous customers through regular follow-ups, identifying their needs or concerns, and recommending relevant products or services to enhance their experience. Kept detailed records of cold calls, customer interactions, and potential leads in CRM software, ensuring efficient tracking and timely follow-ups. Worked closely with team members to deliver seamless and comprehensive support to potential clients. Kept up-to-date with real estate market trends to have knowledgeable and insightful discussions with potential clients. Regularly achieved monthly goals for lead generation and call volume. Proactively sought feedback, participated in training sessions, and implemented effective cold-calling strategies to enhance communication and sales skills, leading to higher conversion rates and successful lead generation. UNIVERSITY OF UYO TEACHING HOSPITAL, Uyo Akwa Ibom state. March 2022 - February 2023 I worked as a dental therapy intern in dental department Toothcom dental clinic, Surulere Lagos. June 2021 - December 2021 Worked as a temporal staff. Data entry clerk and markerter. Hilton Dental Clinic, Amuwo Odofin, Lagos. July 2020 - January 2021 Student Industrial work Experience Scheme. Worked as public health Dental Therapist Toronto Hospital, Anambra State. September 2017 – December, 2017 Student Industrial work Experience Scheme ACADEMIC QUALIFICATIONS OBTAINED WITH DATES Bachelor of Technology (B. Tech.) in Public Health (Dental Therapy) Federal University of Technology Owerri 2018 –2023 Ordinary National Diploma (OND) Federal School of Dental Technology and Therapy, Enugu 2016 – 2018. West African Senior School Certificate (SSCE) Federal Government Girls College, Anambra State 2012 –2015 First School Leaving School Certificate (FSLC) Holy Child Nursery/Primary School, Anambra State 2003 – 2009 CERTIFICATIONS ALX Virtual Assistant Certificate Microsoft Office Leadership and Entrepreneurial Training Annual Public Health Conference ​