Anthon Carlo Dimacali

 Dimacali, Anthon-Carlo A. Contact Details Address: 111 St. Joseph HDLC Homes Barangka, Marikina City, Manila, 1803 Telephone No.:- Mobile No.:- Email:- Personal Particulars Age: 38 years Date of Birth: 13 Feb 1980 Nationality: Philippines Gender: Male Marital Status: Single Qualification Qualification: Bachelor's/College Degree Field of Study: Business Studies/Administration/Management Major: Management University : Philippine School of Business Administration, Philippines Graduation Date: October 2005 Qualification: High School Diploma Major: High School University: Immaculate Conception Parish School, Philippines Graduation Date: 1997 Experience Experience Level: Total 9 Year(s) of Experience Employment History A. Company Name: Accenture, Inc. Position Title: Customer Service Associate - Retentions Position Level: 1-4 Years Experienced Employee Specialization: Customer Service Industry: Call Center / IT-Enabled Services / BPO Duration: April 2016 – August 2018 Work Description Work description of a Customer Service Associate - Retentions - To retain customers by providing excellent inbound and outbound customer service with upselling Accomplishments: - Able to do multi-tasking with minimal supervision and accomplish assigned tasks and duties - To become one of the top sellers/performers of the account Experiences Gained: - Advanced upselling and customer retention skills B. Company Name: Sutherland Global Services Position Title: Technical Support Representative Position Level: 1-4 Years Experienced Employee Specialization: Technical Support, Customer Service Industry: Call Center / IT-Enabled Services / BPO Duration: Sep 2015 – Feb 2016 Work Description Work description of a Technical Support Representative - Provides advanced technical assistance to the company's clients and customers through inbound and outbound calls with basic billing and payment support. Accomplishments: - Able to gain more technological knowledge about computers while providing the best customer service possible. C. Company Name: Convergys Position Title: Tier 2 Technical Support Representative Position Level: 1-4 Years Experienced Employee Specialization: Technical Support, Customer Service Industry: Call Center / IT-Enabled Services / BPO Duration: Nov 2013 – May 2015 Work Description Work description of a Tier 2 Technical Support Representative - Provides assistance to the company's clients and customers through inbound and outbound technical support, account information and verification, and basic billing and payment Accomplishments: - Able to maintain best customer satisfaction Experiences Gained: - Additional experience in technical support skills - Advanced troubleshooting D. Company Name: IBM Daksh Business Process Phils. Inc. Position Title: Senior Customer Associate – Back Office Operations Position Level: 1-4 Years Experienced Employee Specialization: Customer Service Industry: Call Center / IT-Enabled Services / BPO Duration: Aug 2009 – October 2013 Work Description Work description of a Senior Customer Associate – Back Office Operations - Provides assistance to the company's business partners by giving information needed regarding the website, programs, and products and services of the company through emails and calls (inbound/outbound) - Entitling business partners for their pre-sales and post-sales technical support - Verifying business partners eligibility before submitting membership/registration requests for a specific program - Taking inbound and making outbound calls to business partners in order to provide additional information about the program - Creating and submitting system task ticket for future and ongoing operational and technical issues of the program - Provides training courses and education to new members who will be handling the same program - Had part-time training with Workforce Accomplishments: - Able to maintain high-level satisfaction and harmonious relationship with the company's business partners - Accomplishing the client's requirements in a timely manner - Loyalty to the company's mission and vision Experiences Gained: - Additional experience in management skills - Advanced multi-tasking capabilities - Proven initiative and ability to work with zero supervision E. Company Name: Sykes (formerly ICT Group) Position Title: Customer Service Associate Position Level: 1-4 Years Experienced Employee Specialization: Customer Service Industry: Call Center / IT-Enabled Services / BPO Duration: Nov 2008 – July 2009 Responsibilities: - Take inbound calls for customers with queries and concerns about their mobile account, services, and products Accomplishments: - Able to maintain excellent customer service while meeting the individual and team targets F. Company Name: HTMT Global Solutions, Ltd. Position Title: OIC/Escalations Position Level: 1-4 Years Experienced Employee Specialization: Customer Service Industry: Call Center / IT-Enabled Services / BPO Duration: Nov 2005 - Aug 2008 Work Description Responsibilities: - Taking the responsibility as an officer-in-charge during the scheduled work shift. - Handling escalated issues by the customers - Coaching and assisting arduous cases relating to the customer’s concern - Arranging work schedules of employees and agents, and approving of submitted Employee’s Attendance Record - Distributing, assigning, and queuing workloads (emails) - Discussing updated issues relating to the business operations through urgent and scheduled meetings and huddling - Reporting any technical problems that will affect the operations Accomplishments: - Able to maintain the account’s performance and service level - Accomplishing the client’s requirements Experiences Gained: - Supervisory and management skills - Team leading and multi-tasking capabilities - Proven initiative and ability to work with minimal supervision G. Company Name: Ateneo de Manila University (Science & Engineering Position Title: Office Assistant Position Level: Fresh Grad / < 1 Year Experienced Employee Specialization: Clerical/Administrative Support Industry: Education Duration: Jun 2000 – Sep 2000 Work Description Responsibilities: - Clerk/encoder - Assisting supervisors in clerical and paper works - Assisting students by being a proctor in examinations - Arranging and checking examination papers Skills (Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functions; Beginner - Just started using or learning the skill) Skill YearsProficiency --------------------------------------------------------------------------------------------------------- Speed Typing >10Advanced Computer Knowledge (Windows) > 8Advanced Phone and Email Support 7Advanced English Communication Skills 7Advanced Customer Service 6Advanced Supervisory Skills, Officer-In-Charge 2Advanced Languages (Proficiency: 0=Poor - 10=Excellent) Language SpokenWritten ------------------------------------------------------------------------------------- English 9 9 Filipino 10 10 Text Resume / Additional Info Excellent customer service through phone and e-mail support; Exceptional knowledge in computer applications (Windows), Proficient in English communication skills, Advanced supervisory and management skills, Basic knowledge in workforce management _____________________________________________________________________________________ Availability: Immediately after notice period of 0 month(s) Job Preferences Expected Monthly Salary: - Willing to Travel : Yes Willing to Relocate : Yes Possess Own Transport : No References Name : Leo David Ignacio Relationship : Colleague Position : Customer Service Associate - Retentions Company : Accenture, Inc. Telephone :- Name : Earl John Lacson Relationship : Supervisor Position : Team Lead Company : Accenture, Inc. Telephone :- /- Name : Jeffrey Silva Relationship : Supervisor Position : Senior Team Lead Company : Accenture, Inc. Telephone :-