Anthea Amansure- -n South African n Coloured n Code 08 Drivers with PDP 26 Bloekom Avenue, Forest Heights, Eerste River, 7100 078 -
Key Skills
Office Skills:
Processing Telephonic Queries Email Customer Focus Filing Printing Reports Faxing Scanning Photocopying Email queries Cold Call Canvassing Service Calling South African Client Meetings Building New Relationships Customer Service Researching Debt Collecting
Computer Skills:
Word Excel Outlook Internet Power Point Pastel Vici Dialler TILOS Debtsolv Aquarium Samson Oracle Streamline
Professional Experience
Amazon Development CentreVCS Agent5 September 2017-Current
Resolving customer issues
Logging trouble tickets for customer issues or personal issues
Basic data capturing and administration
Data Capturing
MDA Admin Assistant November 2016 – December 2016
Client management.
Setting up and confirming trustee meetings
Networking and attending client meetings when necessary.
Capturing of Levies
Writing and dealing with complaints
Administration of body Corporate Insurance and facilitating Body Corp maintenance
Liaising with contractors and ensuring that maintenance related issues are resolved timeously
Real People Cellular Consultant March 2014- July 2014
Upgrading cellular contracts for all service providers
Capturing data on Tilos (in house system)
Corresponding with clients via email, telephone calls and text messaging.
Client management.
Cold calling to attract new clients.
Using sales, business development and marketing techniques in order to attract new candidates and clients.
Building new relationships and leveraging off new relationships.
Keeping up to date with the industry news to be able to target clients and consult on the current market situation to client and candidates.
Ensuring personal weekly, quarterly and ultimately annual targets are being achieved.
Chameleon Marketing Call Centre Agent (DEBT REVIEW CAMPAIGN) January 2014 - March 2014
Cold calling
Finding suitable candidates to place under debt review.
Capturing candidates details on Debtsolv (in house programme).
Chameleon Marketing Call Centre Agent (PPI CAMPAIGN) September 2013- December 2013
Finding suitable candidates UK candidates to investigate if they are owed PPI (payment protection Insurance).
Capturing candidates details on Aquarium (in house programme).
JHI Properties Receptionist (only when they need a temp) June 2012
Managing switchboard
Basic data capturing and administration
Greeting and welcoming clients
Teletech Customer Care Consultant April 2010- August 2010
Dealing and resolving customer complaints.
Data Capturing
Making sure daily, weekly and monthly targets are met.
AJ Tissue Paper Manufacturers Sales Consultant and receptionist March 2009-April 2010
Dealing and resolving customer complaints.
Data Capturing.
Making sure daily, weekly and monthly targets are met.
Making and distributing toilet paper.
Selling to companies and general public.
SKG Mortgages Sales Consultant November 2008 – January 2009
Sourcing viable clients who were looking to take out bonds on their homes.
Pre qualifying clients based on company policies.
Approving mortgages.
SAFINDIT Data Capturer January 2008 – October 2008
Cold Calling to find possible clients
Data Capturing.
General Admin duties.
Client liaison.
EDUCATION
Forest Heights High School 2002 Senior Certificate
English - 2002
Afrikaans - 2002
Biology - 2002
History - 2002
Accounting – 2002
Further Studies
BA ENGLISH AND LINGUISTICS (2years) - incomplete
LLB (3years) - incomplete
REFERENCES
Mrs Q Terreblancher - (JHI Properties)
Mr N Ndlovu - (Teletech)
Mr. Sean Pillay - (Chameleon Marketing Services)
Mr M Palmer - - REAL PEOPLE (PTY) LTD)
Ms Ronette Isaacs - (MDA)