Anthea Amansure

Anthea Amansure- -n South African n Coloured n Code 08 Drivers with PDP  26 Bloekom Avenue, Forest Heights, Eerste River, 7100 078 - Key Skills Office Skills:  Processing  Telephonic Queries  Email  Customer Focus  Filing  Printing Reports  Faxing  Scanning  Photocopying  Email queries  Cold Call Canvassing  Service Calling  South African Client Meetings  Building New Relationships  Customer Service  Researching  Debt Collecting Computer Skills: Word  Excel  Outlook  Internet  Power Point  Pastel Vici Dialler  TILOS Debtsolv  Aquarium  Samson  Oracle  Streamline Professional Experience Amazon Development CentreVCS Agent5 September 2017-Current  Resolving customer issues  Logging trouble tickets for customer issues or personal issues  Basic data capturing and administration  Data Capturing MDA  Admin Assistant November 2016 – December 2016 Client management. Setting up and confirming trustee meetings Networking and attending client meetings when necessary. Capturing of Levies Writing and dealing with complaints Administration of body Corporate Insurance and facilitating Body Corp maintenance Liaising with contractors and ensuring that maintenance related issues are resolved timeously Real People Cellular Consultant  March 2014- July 2014 Upgrading cellular contracts for all service providers Capturing data on Tilos (in house system) Corresponding with clients via email, telephone calls and text messaging. Client management. Cold calling to attract new clients. Using sales, business development and marketing techniques in order to attract new candidates and clients. Building new relationships and leveraging off new relationships. Keeping up to date with the industry news to be able to target clients and consult on the current market situation to client and candidates. Ensuring personal weekly, quarterly and ultimately annual targets are being achieved. Chameleon Marketing  Call Centre Agent (DEBT REVIEW CAMPAIGN)  January 2014 - March 2014 Cold calling Finding suitable candidates to place under debt review. Capturing candidates details on Debtsolv (in house programme). Chameleon Marketing  Call Centre Agent (PPI CAMPAIGN)  September 2013- December 2013 Finding suitable candidates UK candidates to investigate if they are owed PPI (payment protection Insurance). Capturing candidates details on Aquarium (in house programme). JHI Properties  Receptionist (only when they need a temp)  June 2012 Managing switchboard Basic data capturing and administration Greeting and welcoming clients Teletech  Customer Care Consultant  April 2010- August 2010 Dealing and resolving customer complaints. Data Capturing Making sure daily, weekly and monthly targets are met. AJ Tissue Paper Manufacturers  Sales Consultant and receptionist  March 2009-April 2010 Dealing and resolving customer complaints. Data Capturing. Making sure daily, weekly and monthly targets are met. Making and distributing toilet paper. Selling to companies and general public. SKG Mortgages  Sales Consultant  November 2008 – January 2009 Sourcing viable clients who were looking to take out bonds on their homes. Pre qualifying clients based on company policies. Approving mortgages. SAFINDIT  Data Capturer  January 2008 – October 2008 Cold Calling to find possible clients Data Capturing. General Admin duties. Client liaison. EDUCATION Forest Heights High School  2002  Senior Certificate English - 2002 Afrikaans - 2002 Biology - 2002 History - 2002 Accounting – 2002 Further Studies BA ENGLISH AND LINGUISTICS (2years) - incomplete LLB (3years) - incomplete REFERENCES Mrs Q Terreblancher - (JHI Properties) Mr N Ndlovu - (Teletech) Mr. Sean Pillay - (Chameleon Marketing Services) Mr M Palmer - - REAL PEOPLE (PTY) LTD) Ms Ronette Isaacs - (MDA)