Antero Julius Ciar

ANTERO JULIUS CIAR Customer Support Technical Support GIS Analyst --San Pablo City, Laguna, Philippines ABOUT ME EDUCATION A productive employee who can contribute everything that I have learned and more in order to meet and surpass the standards your company has set. I have a work experiences as a Customer Service Representative, Technical Support, GIS Analyst, and Billing Specialist. Representative Associate of Applied Science in Geospatial Applications Baltimore, Maryland, USA- WORK EXPERIENCE Billing Specialist/ Customer Service Community College of Baltimore County Canossa College February 2021 October 2024 Secondary - High School San Pablo City, Laguna 2005 - 2008 SKILLS Nadine West l Upwork Respond promptly to customer inquiries via email Fluent English communication Resolve customer's concern and answer inquiries skills, verbal and written. Responds and resolve billing inquiries Process refunds and store credits in alignment to Support through calls, email, and company policy chat Manage customer accounts, orders and warehouse Managing dispatch between inventory customer, client and chauffer Work with other departments for effective solutions Customer Service and Technical and escalate issues as necessary GIS Specialist GHD pty. ltd. support experience September 2014 January 2017 Experience in evaluating and resolving billing disputes Digitizing maps for printing and report ArcGIS package Data collection and maintenance Google Workspace Updating maps and data Satellite and land surveying Level 1 Technical Support for EE UK Convergys l Nuvali, Sta Rosa Provide Phone support in troubleshooting mobile devices Answer inquiries regarding accounts, products, promos, etc October 2013 September 2014