ANSON AUGUSTINE AKANGOZIRI
Information Technology Student |Administrative & Technical Support
Lagos, Nigeria| -|-PROFESSIONAL SUMMARY
I am a detail-oriented, solution-focused administrative virtual assistant and a motivated
information technology student at Ensign College. I have a solid foundation in IT support,
system administration, data entry, and troubleshooting. I am committed to leveraging technology
to significantly enhance efficiency, tackle complex challenges, and elevate user experience. I am
actively pursuing a role where I can confidently apply my technical expertise, exceptional
organizational skills, and strong dedication to ongoing professional development.
WORK HISTORY
Shoppr Technologies| Customer support
•
Dec. 2023- Oct. 2024
Resolved customer inquiries quickly, leading to a satisfaction rating of 4.5 out of 5 stars
• Established and upheld customer service policies and procedures to ensure consistent and
efficient handling of customer complaints
•
I gathered customer feedback to suggest enhancements for current products and services
• Collaborated with team members to achieve shared goals and deliver outstanding
customer support.
EDUCATION
Ensign College - Salt Lake City, Utah (online Campus).
Dec. 2024-June 2026
Bachelor Of Technology (BTech): Information Technology.
BYU- Pathway Worldwide
Feb.2024-Nov. 2024
Certificate: Professional skills, IT support.
SKILLLS
* Microsoft Office Suite
* Organization
* Google Workspace
* Time Management
* IT Support
* Adaptability
* Analytical Thinking
* Complex Problem-Solving
* Troubleshooting
* Fast Learner
CERTIFICATIONS
* Excel Essential training (Microsoft 365).
* Virtual Assistance.
* Windows 11 Essential Training.
* Professional Skills
LANGUAGE
English.........................Highly Proficient
