ANSEL ABESAMIS
Blk. 36, Lot 19-B, Magnolia St., Modesta Village, San Mateo, Rizal 1850
Mobile:- | Email:-PROFILE
Possess strong client relations and back office support experience within the retail, real estate and shipping
industries.
Effective trainer and educator for both peers and customers.
EXPERIENCE
Self-Employed
Buy and sell personal care items, health supplements and other merchandise.
Senior Fleet Crew Support Administrator (01/13-01/16)
A. P. MOLLER-MAERSK GROUP
February 2016 – Present
April 2010 - January 2016
Managed daily operational duties such as Medical and Dental Claims, P&I / Medical Disability Claims, Drug and
Alcohol Results, News Subscription for Vessels, Crew Operations Intranet Site and STCW Certificate Matrix.
Updated relevant SOPs and guidelines as necessary.
Contributed to the team's regular process review with the purpose of improving and increasing the efficiency of the
processes and the team.
Participated in projects and assisted Crew Operations in aligning its processes and procedures.
Actively participated in VMS (Visual Management System) wall preparation and presentation / Gemba walks.
Delivered ad hoc tasks that may be assigned from time to time.
Fleet Crew Support Administrator (04/11-12/12)
Updated STCW certificates, travel documents and pertinent information of our seafarers in MAPS (Manpower
Analysis and Planning System). Ensured copies were uploaded in Proarc (Electronic Filing System).
Synchronized data between MAPS, Proarc and WinAdmi crew list.
Cleared pending action items based on Service Level Agreement with the stakeholders. Coordinated information
on crew planning – Sign On/Sign Off with related parties.
Conducted scheduled internal audits on documentation within the team. Ensured proper dissemination of audit
findings, duly acknowledged by the auditee, and timely submission of audit reports.
Responsible for Singapore Flag State Requirements for keeping references up-to-date (Matrix, Certificate
Catalogue, etc.).
Appointed to perform duties as MAPS Super User, resolved issues raised by the team and kept them informed on
latest developments involving MAPS.
Assisted other team members if deemed necessary.
Crew Assistant (10/10-03/11)
Initiated and monitored flight bookings and prepared embarkation formalities such as Joining Letters, LOG's and
Promotion Packs.
Coordinated with international manning offices on visa arrangements, Flag State endorsements, etc.
Validated Griffin (Travel Provider) Notification on all flights booked.
Handled Duty phone responsibilities for emergency calls covering our sea staff.
Crew Documentation Assistant (04/10-09/10)
Responsible for notifying seafarers on missing and expiring STCW certificates, medical and travel documents.
Ensured documents were kept updated in our system - MAPS.
Ensured copies were uploaded in Proarc and filed manually for back-up purposes.
Processed clearing of pending actions and crew list discrepancies.
Documentation Assistant
UNITED PHILIPPINE LINES, INC.
Managed SHIPMATE, for documentation of seafarers for our Principal, Shell Ship Management Limited, UK.
Kept track of lacking and expiring documents – passport, seaman's book, visas, medical certificates, licenses and
STCW training certificates.
Updated information on contract profiles, waiting and disruption allowances, on and off signers, furloughs and sea
services as well as onboard trainings.
Provided administrative support to the department from time to time.
Client Relations Assistant
PROPERTY COMPANY OF FRIENDS, INC.
November 2008 - April 2009
December 2006 - April 2007
Worked closely with buyers and agents on daily business transactions and concerns.
Counseled on Reservation Agreement and Contract to Sell.
Administered documentation of cash buyers and home loan applicants through In-house, Pag-Ibig, Bank, and other
legitimate financing and/or refinancing institutions. Monitored and updated database.
Processed PDC’s, equity and amortization payments, reservation fees, real property tax, transfer certificate of title
cost, advanced and balloon payments.
Processed Clearance for Inspection / Authorization to Move-in.
Prepared Statement of Accounts, Outstanding Loan Ledger and Monthly Amortization Schedule. Coordinated with
Credit and Collection Division on delinquent accounts. Reviewed and evaluated those subject for Reconstruction
and Unit Transfer.
Responsible for attending general inquiries, feedback and complaints. Provided resolutions in conformity to
company policies and regulations through close coordination with various departments.
Responsible for facilitating the distribution of blueprints and floor plans.
Sales Utility Clerk
STAR APPLIANCE CENTER, INC. (SM Appliance Center - SM Group)
Responsible for the sales and marketing of audio-video equipment. Provided assistance to valued customers.
Presented product demonstration.
Attended information queries and complaints.
Responsible for inventory control in the audio-video section of the store.
Customer Service Officer
BEST SOLE DIRECT SALES, INC. (Rusty Lopez)
May 2006 - July 2006
May 2005 - October 2005
Conducted Pre-membership Education Seminar to walk-in clients and referrals.
Facilitated registration of new members.
Responsible for upselling and telemarketing.
Processed sales invoicing, releasing as well as return and exchange transactions.
Attended customer inquiries, suggestions and complaints. Provided resolutions in accordance with the company
policies and regulations.
Administered merchandise inventory and management.
Worked closely with members to increase sales volume and membership.
EDUCATION
Eulogio “Amang” Rodriguez Institute of Science and Technology, Manila -)
Degree: Bachelor of Science in Business Administration Major in Management | CGPA: 90/100
