Anray Buenaventura
$7/hr
Customer Service and Technical Support Pro | Problem-Solver & Client Advocate
ANRAY BUENAVENTURA
CUSTOMER SERVICE REPRESENTATIVE
P ROFESSIONAL SUMMARY
I a ma dedicateda ndcustomer-focusedprofessionalwithover7yearsofexperienceprovidingtop-tiers ervicea nds upport.Skilled
i nhandlingcustomeri nquiries,resolvingi ssuesefficiently,a ndensuringa positivecustomerexperience.Adepta tmultitaskingi n
fast-paced environments, maintaining high customer s atisfaction, a nd fostering s trong client relationships. Known for excellent
communication, problem-solving, a nd teamwork s kills. Passionate a bout delivering exceptional s ervice a nd contributing to
business success.
CORE COMPETENCIES
ultitasking and time management • Critical thinking and problem-solving • Team collaboration • Self-motivation and initiative
M
Calm under pressure • Adaptability and quick learning • Knowledge of productivity tools (Google Workspace, Microsoft Office)
Upselling • Sales
WORK EXPERIENCE
USTOMER SERVICE AND TECHNICAL SUPPORT REPRESENTATIVE
C
September 20, 2017 - March 15, 2025
Transcom Worldwide (Philippines) Inc. - Pasig, NCR PH
● Receive customer calls to provide step-by-step guidelines for resolving technical issues with a product.
● Maintain an up-to-date knowledge of company products and services.
● I dentified customers' unspoken needs for product/service upselling.
● Processing customer product/service orders.
● Maintain a positive, empathetic, and professional attitude toward customers always.
ALLEY STEWARD
G
Carnival Cruise Line Inc. - Miami, Florida US
● Washed dishes for multiple meals each day for thousands of guests.
● Washed, rinsed, and sanitized pots, pans, and utensils in the galley.
● Operated kitchen cleaning equipment and machinery.
● Ensured all sanitation and cleaning standards were followed and met.
February 1, 2017 - August 5, 2017
AITER to DINING SUPERVISOR
W
February 20, 2013 - March 17, 2016
The Royal Flush (TDH Oriental SDN BHD) - Selangor MY
● Promote a positive a tmosphere a nd go a bove a nd beyond to guarantee each customer receives exceptional food a nd
s ervice.
● Clearly and promptly communicate pertinent information to staff, such as large reservations or last-minute menu changes.
● Organized special events in the restaurant, including receptions, promotions, and corporate luncheons.
● Delivered exceptional, friendly, and fast service.
● Skillfully anticipated and addressed guests' service needs.
ROMO MERCHANDISER
P
SM Appliances Center Inc. - Santa Mesa, Manila, NCR PH
● Assists/advises customers on finding the product selection they are looking for.
● Keeping up to date with Special Promotions.
● Responsible for dealing with customer complaints.
EDUCATION
BACHELOR OF SCIENCE IN COMPUTER SCIENCE
STI College of Muntinlupa - Alabang, Muntinlupa City, NCR PH
2005 - 2006
May 2010 - January 2013
