Anozie Gloria Amarachi

ANOZIE GLORIA Customer Service Specialist - Call Center Agent | Sales Representative | Live-chat Support PROFESSIONAL SUMMARY -- https://www.linkedin.com/in/ anozie-gloria-95b4541b4/ Lagos, Nigeria Energetic self-starter with experience in Customer Relations and Marketing. Ability to think critically and solve problems. Ability to show empathy in the most effective way. Outstanding level of human communication and language skill set. WORK EXPERIENCE GOTv Nigeria | Customer Support Specialist June 2016 - January 2018 SKILLS Excellent spoken and written Assist Customers activate new decoder and set-up a subscription plan. English Good Customer relationship Attention to Details Sales Representation Effectively onboard them on how the system works Resolve queries pertaining to network issues/service disconnection. Data entry R28 Lounge & Bar | Sales Representative Telemarketing March 2018 - February 2021 Strategic marketing Recorded good amount of sales by maintaining good Account management rapport with customers as I serve them food & drinks CONVERSANT TOOLS Developed the strategy of introducing newer products Trello Zapier Slack Salesforce G-suite Fresh desk Dropbox Pick-time Loom Ensuring overall satisfaction in my services. Lemlist Microsoft 365 Zendesk to them in a friendly manner. Asana intercom MTN Telecommunication | In-Chat & Call Agent Zoho Assist June 2021 - January 2022 Click up Monday.com Calendly Google drive LANGUAGES English language - Expert Nigerian Pidgin – Expert Igbo Language – Native Responded to in-chat queries Attended to customers, calling, to resolve issues. Intelligently Identify Router issues and enhance troubleshooting. EDUCATION University Of Nigeria,- Bachelor of Art in English & Literary Studies