ANORUO PRECIOUS AMARACHI
Nigeria | 4 Bidemi Close Akiti Lagos | --| LinkedIn https://www.linkedin.com/in/anoruo-precious-0633b2271/
SUMMARY
Results-driven Customer Relationship Manager with 5 years of experience in different fields fostering strong client
relationships and driving business growth. Enhanced skills through training, expanding expertise in administrative support,
technology, and digital communication. Proficient in CRM software, customer service, and data management.
EDUCATION
Our Lady International Eziama
2013 – 2019
SSCE
WORK EXPERIENCE
Personal Assistant
Sept 2019 - Mar 2020
Dav Tech - Port Harcourt, Nigeria
- Provide exceptional customer service, answering queries and resolving issues
- Manage schedules, appointments, and bookings for our facilities
- Assist with data entry, record-keeping, and reporting
- Maintain a clean and organised workspace, including the reception area and offices
- Handle incoming and outgoing communications, including emails and phone calls
- Support the management team with various tasks and projects
- Troubleshoot basic technical issues with computers and internet connectivity
- Perform other duties as assigned by management
Class Director
Moria Christian Academy– Aba, Nigeria.
●
Lesson planning and curriculum design
●
Classroom management and organisation
●
Instructional strategies and differentiation
●
Assessment and evaluation
●
Communication and interpersonal skills
●
Leadership and teamwork
Jan 2020- April 2022
Assistant Teacher
Jan 2023 - May 2023
Dawn Michaels School – Lagos, Nigeria.
● Supported lead teacher in planning, preparing, and delivering lessons to students
● Assisted with classroom management, maintaining a positive and respectful learning environment
● Worked one-on-one with students, providing additional support and guidance as needed
● Helped with lesson planning, preparation of materials, and implementation of curriculum
Customer Relationship Manager
Dawn Michaels School – Lagos, Nigeria.
● Customer relationship building and management
● Sales and account management
● Communication and interpersonal skills
● Problem-solving and conflict resolution
● Data analysis and interpretation
● Time management and organisation
● Collaboration and teamwork
May 2023 - Present
CERTIFICATION
TECH CERTIFICATE
DAV TECH
Mar 2020
VIRTUAL ASSISTANT CERTIFICATE
ALX AFRICA
SOFT SKILLS CERTIFICATE
JOBBERMAN
CUSTOMER SERVICE CERTIFICATE
CADSYNC
Sept 2024
May 2025
Mar 2025
VOLUNTEER ACTIVITIES
Co-Tutor
Sept 2019 - Mar 2020
Dav Tech
- Assisted students with computer-related tasks, such as typing, browsing, and using software applications
- Provided guidance on online research, email, and basic computer skills
- Coordinated with the main tutor to develop and implement lesson plans
- Conducted one-on-one sessions with students to address specific needs and concerns
- Collaborated with cafe staff to ensure smooth operations and customer satisfaction
ACHIEVEMENTS
Customer Service/Support
- Successfully resolved 95% of customer complaints within 24 hours, resulting in a 25% increase in customer satisfaction
ratings.
- Implemented a new customer support process, reducing response times by 30% and improving customer retention by
15%.
- Consistently met or exceeded customer service targets, earning a 90% customer satisfaction rating.
Education/Training
- Developed and delivered a training program, resulting in a 25% increase in student engagement and course completion
rates.
- Created and implemented a curriculum, earning a 90% student satisfaction rating.
- Successfully mentored students, resulting in a 20% increase in academic achievement.
Personal Assistant
-Demonstrated exceptional problem-solving skills, resolving high-priority issues promptly and professionally.
- Provided expert administrative support, ensuring the timely completion of projects and reports, and contributing to
desirable outcomes.
- Utilised technology to streamline processes, including Google Workspace, resulting in a 50% reduction in administrative
tasks.
Awards
Best Support Staff Award
2024
Dawn Michaels School
- Recognised for exceptional support and dedication to the team, ensuring seamless operations, communication
skills, empathy, patience and excellent customer service.
SKILLS
Problem Solving
Customer service
Communication
INTERESTS
Nature Conservation
Arts and Crafts
Strategic Planning
Adaptability
Growth Mindset
Women/children
Empowerment
Project Coordination
Public Speaking
Teamwork
Regional Development
Traveling
Time management
IT Skills
Conflict resolution
Cooking & Baking
