ANORUO CHINYERE BLESSING
Lagos, Nigeria
AREAS OF EXERTISE
Highly motivated and result-driven professional with fascinating expertise garnered
through 6 years + of work experience in customer-facing roles. Successfully managed up
to 100+ customer interactions weekly, resolving issues with a 95% satisfaction rate and
contributing to a 30% boost in client retention. Effectively sold products using solid
arguments to prospective customers — increased sales by 35%. Known for strong passion
for building and maintaining effective customer relationships, generating leads, and
improving revenue. Streamlined administrative workflows that improved task turnaround
time by 25%, strengthening customer loyalty and driving operational efficiency. Ready to
thrive and seeking the opportunity to utilize my transferable skills in a sales,
Customer Support Rep, Admin/Virtual Assistant, or Client Success Manager role in order
to achieve commendable organizational goals.
CORE SKILLS AND COMPETENCIES
♦ Simultaneously independent and collaborative skills with the ability to demonstrate
strong sales and marketing, customer service, customer relationship management,
market research, and administrative support skills.
♦ Excellent teamwork, communication, leadership, creativity, emotional intelligence,
time management, multitasking, problem-solving, and analytical thinking skills.
♦ Effective documentation and filing, database management, report handling, social
media management, excellent recordkeeping, documentation and filing, monitoring
and evaluation.
♦ Proficiency in computer: MS Word, Excel, PowerPoint, Outlook, Teams, CRM software,
and emailing software, Google Workspace, Project management tools, Property and
Book keeping tools, Social Media & Marketing Tools.
Planning & implementing
Organizing & prioritizing
Documentation & filing
Database management
administrative support
Virtual & Personal
Assistant
Revenue maximization
Emotional intelligence
Project Management
Customer fulfilment
Customer relations
Leads generation and quote
creation
Customer Service
Report handling
Record keeping
Merchandising
Negotiation
Research
WORK EXPERIENCE
OPERATIONS & DATA VIRTUAL ASSISTANT
Smart Ops Club | Remote (USA)
Corporate communication
|11-2025 — 02-2026|
♦ Reviewed and analyzed client data to generate actionable insights,
reports, and dashboards.
♦ Created recap emails, read‑ahead, and organized session notes to ensure clear
communication and follow‑up.
♦
Updated client files and tracked customer journey milestones in CRM
systems with 100% accuracy.
♦ Delivered administrative and client support tasks, including scheduling,
documentation, and workflow management.
♦
Maintained confidentiality while handling sensitive business
information and proprietary data.
♦ Supported executives by streamlining operations and ensuring smooth project
execution in a fast‑paced environment.
Account
Management
TECHNICAL SKILLS
MS Office Suite
Google Workspace
Project & Workflow
tools, CRM softwareMonday.com,
Pipedrive, Zendesk,
Hubspot, Virtual
VIRTUAL ASSISTANT
Add Velocity Ltd | Remote (UK-Based)
|09-2025 — 11-2025|
collaboration tools,
♦ Provided daily administrative and operational support to the consultancy team,
ensuring smooth execution of marketing and sales initiatives.
♦ Managed client communications via email and digital platforms, delivering
timely, empathetic, and professional responses.
♦ Scheduled and coordinated meetings with prospects and partners,
maintaining accurate records of client interactions.
♦ Assisted in lead generation activities by supporting outreach
campaigns and tracking engagement metrics.
♦ Prepared and organized marketing materials, presentations, and reports to
support business development efforts.
♦ Leveraged cloud-based productivity tools to streamline workflows,
improve collaboration, and enhance team efficiency.
♦ Maintained confidentiality and handled sensitive business information
with discretion and professionalism.
♦ Contributed to building Add Velocity’s brand presence by ensuring
consistent, high-quality support in a fast-paced startup environment.
♦ Adapted to flexible working hours, demonstrating reliability and time management.
SALES & CUSTOMER SUPPORT EXECUTIVE
Nova Creators | Remote (Australian-Based)
Notion, Asana,
Trello, Zoom
Software, Calendar
Management, Email
Management, Social
Media & Marketing
Tools, Data Analysis
& Reporting,
Confidentiality &
Data Protection,
Quality Assurance,
Executive Support.
|06-2025 — 08-2025|
Language- English
♦ Spearheaded customer engagement across digital platforms, delivering responsive
and empathetic support that consistently met service-level expectations.
♦ Successfully managed high-volume inquiries during peak campaign periods,
maintaining a 95% satisfaction rate based on internal feedback metrics
♦ Operated within a structured 4-days-on, 4-days-off schedule, demonstrating
reliability and time management across 10-hour shifts.
♦ Navigated client concerns with discretion and professionalism, upholding
strict confidentiality and data protection standards.
♦ Leveraged cloud-based tools to streamline workflows and collaborate
effectively with global teams.
♦ Earned performance-based commissions by exceeding resolution targets and
contributing to client retention efforts.
♦ Played a key role in sustaining brand reputation through consistent, highquality service delivery in a fast-paced remote environment.
SALES & CUSTOMER SUPPORT EXECUTIVE
Equipment Hall Limited | Nigeria
|02-2023 — 02-2025|
♦ Executed cold calling campaigns that secured 60+ new B2B clients, driving a 40%
increase in monthly revenue.
♦ Delivered customized sales pitches that shortened the average sales cycle by 35%.
Monitored client onboarding progress, achieving a 98% satisfaction rating in post-sale
♦ Maintained client CRM profiles with 100% accuracy, supporting real-time sales
forecasting and reporting.
Analyzed weekly sales performance trends, enabling a 15% increase in sales team
productivity
Identified upsell opportunities, boosting average transaction value by 22% across 3
quarters
REFERENCE
Available on request
Collaborated with cross-functional teams to resolve customer issues within 24 hours,
improving retention by 30%.
ADMINISTRATIVE ASSISTANT/TEACHER
Golden Vessels Academy| Nigeria
|06-2021 — 03-2022|
♦ Planned and organized educational and extracurricular activities for the students in
accordance with the terms' calendar.
♦ Developed a comprehensive plan to improve attendance at the school, reducing
chronic absenteeism by 15% in 6 months.
♦ Assisted in transferring and updating students' records in the school's database;
maintained accurate student’s records in the database via spreadsheets/Microsoft
Excel.
♦ Creatively taught various subjects to 40+ students with achieved 70% pass terminal
pass mark.
♦ Created digital and visual learning materials that increased class participation by 35%.
♦ Coordinated three science exhibitions, contributing to 20% growth in school enrolmen
interest.
CUSTOMER SALES REPRESENTATIVE
Dabesty Mega Vision Limited| Nigeria
|11-2014 — 11-2017|
♦ Built and maintained effective customer relationships; successfully converted various
customers into repeat customers, driving a 65% revenue increase.
♦ Updated stock and sales records daily, ensuring 100% inventory availability across all
product lines, identified customer needs, processed orders, and ensured errorfree records.
♦ Promptly attended to customer inquiries and showcased product knowledge through
excellent presentation.
EDUCATIONAL BACKGROUND
HIGHER NATIONAL DIPLOMA IN CHEMISTRY/BIOCHEMISTRY
Abia State Polytechnic, Aba.
|2019|
NATIONAL DIPLOMA IN SCIENCE LABORATORY TECHNOLOGY
Abia State Polytechnic, Aba.
|2016|
WEST AFRICAN EXAMINATION COUNCIL
|2011|
CERTIFICATION/TRAINING
CERTIFICATE OF NATIONAL SERVICE
National Youth Service Corps.
|2022|
HEALTH SAFETY AND ENVIRONMENT 1, 2 & 3
|2022|
University of Ibadan (Consulting Service Unit) & ARP Technology Pro Training Institute.
Call Centre Training
Sales Fundamentals
Top Sales Secret
Overcoming Sales Objections
Dell Technologies Certified Salesperson
AI Career Essentials- ALX
No Code/Low code Automation
|2024|
|2024|
|2024|
|2024|
|2024|
|2025|
|2025|
