ANORUO CHINYERE BLESSING
Lagos, Nigeria
PROFILE SUMMARY
Highly motivated and result-driven professional with fascinating expertise garnered
through 5 years + of work experience in customer-facing roles. Successfully managed up
to 100+ customer interactions weekly, resolving issues with a 95% satisfaction rate and
contributing to a 30% boost in client retention. Effectively sold products using solid
arguments to prospective customers — increased sales by 35%. Known for strong passion
for building and maintaining effective customer relationships, generating leads, and
improving revenue. Streamlined administrative workflows that improved task turnaround
time by 25%, strengthening customer loyalty and driving operational efficiency. Ready to
thrive and seeking the opportunity to utilize my transferable skills in a sales,
Customer Support Rep, Admin/Virtual Assistant, or Client Success Manager role in order
to achieve commendable organizational goals.
CORE SKILLS AND COMPETENCIES
♦ Simultaneously independent and collaborative skills with the ability to demonstrate
strong sales and marketing, customer service, customer relationship management,
market research, and administrative support skills.
♦ Excellent teamwork, communication, leadership, creativity, emotional intelligence,
time management, multitasking, problem-solving, and analytical thinking skills.
♦ Effective documentation and filing, database management, report handling, social
media management, excellent recordkeeping, documentation and filing, monitoring
and evaluation.
♦ Proficiency in computer: MS Word, Excel, PowerPoint, Outlook, Teams, CRM software,
and emailing software.
AREAS OF EXERTISE
Corporate communication
Planning & implementing
Organizing & prioritizing
Documentation & filing
Database management
Administrative support
Virtual Assistant
Revenue maximization
Emotional intelligence
Project Management
Customer fulfilment
Customer relations
Leads generation and quote
creation
Customer Service
Report handling
Record keeping
Merchandising
Negotiation
Research
WORK EXPERIENCE
VIRTUAL & CUSTOMER SUPPORT ASSISTANT
|06-2025 — 08-2025|
Nova Creators | Remote (Australian-Based)
♦ Spearheaded customer engagement across digital platforms, delivering responsive
and empathetic support that consistently met service-level expectations.
♦ Successfully managed high-volume inquiries during peak campaign periods,
maintaining a 95% satisfaction rate based on internal feedback metrics
♦ Operated within a structured 4-days-on, 4-days-off schedule, demonstrating
reliability and time management across 10-hour shifts.
♦ Navigated client concerns with discretion and professionalism, upholding
strict confidentiality and data protection standards.
♦ Leveraged cloud-based tools to streamline workflows and collaborate
effectively with global teams.
♦ Earned performance-based commissions by exceeding resolution targets and
contributing to client retention efforts.
♦ Played a key role in sustaining brand reputation through consistent, highquality service delivery in a fast-paced remote environment.
Account
Management
TECHNICAL SKILLS
MS Office Suite
Google Workspace
Project & Workflow
tools, CRM softwareMonday.com,
Pipedrive, Zendesk,
Hubspot, Virtual
SALES & CUSTOMER SUPPORT EXECUTIVE
Equipment Hall Limited | Nigeria
|02-2023 — 02-2025|
collaboration tools,
♦ Executed cold calling campaigns that secured 60+ new B2B clients, driving a 40%
increase in monthly revenue.
Zoom software
Calendar Management
Email Management
♦ Delivered customized sales pitches that shortened the average sales cycle by 35%.
Monitored client onboarding progress, achieving a 98% satisfaction rating in post-sale
♦ Maintained client CRM profiles with 100% accuracy, supporting real-time sales
forecasting and reporting.
Analyzed weekly sales performance trends, enabling a 15% increase in sales team
productivity
Identified upsell opportunities, boosting average transaction value by 22% across 3
quarters
Collaborated with cross-functional teams to resolve customer issues within 24 hours,
improving retention by 30%.
ADMINISTRATIVE ASSISTANT/TEACHER
Golden Vessels Academy| Nigeria
|06-2021 — 03-2022|
♦ Planned and organized educational and extracurricular activities for the students in
accordance with the terms' calendar.
♦ Developed a comprehensive plan to improve attendance at the school, reducing
chronic absenteeism by 15% in 6 months.
♦ Assisted in transferring and updating students' records in the school's database;
maintained accurate student’s records in the database via spreadsheets/Microsoft
Excel.
♦ Creatively taught various subjects to 40+ students with achieved 70% pass terminal
pass mark.
♦ Created digital and visual learning materials that increased class participation by 35%.
♦ Coordinated three science exhibitions, contributing to 20% growth in school enrolment
interest.
CUSTOMER SALES REPRESENTATIVE
Dabesty Mega Vision Limited| Nigeria
|11-2014 — 11-2017|
♦ Built and maintained effective customer relationships; successfully converted various
customers into repeat customers, driving a 65% revenue increase.
♦ Updated stock and sales records daily, ensuring 100% inventory availability across all
product lines, identified customer needs, processed orders, and ensured errorfree records.
♦ Promptly attended to customer inquiries and showcased product knowledge through
excellent presentation.
EDUCATIONAL BACKGROUND
LANGUAGE
English
REFERENCE
Available on request
HIGHER NATIONAL DIPLOMA IN CHEMISTRY/BIOCHEMISTRY
Abia State Polytechnic, Aba.
|2019|
NATIONAL DIPLOMA IN SCIENCE LABORATORY TECHNOLOGY
Abia State Polytechnic, Aba.
|2016|
WEST AFRICAN EXAMINATION COUNCIL
|2011|
CERTIFICATION/TRAINING
CERTIFICATE OF NATIONAL SERVICE
National Youth Service Corps.
|2022|
HEALTH SAFETY AND ENVIRONMENT 1, 2 & 3
|2022|
University of Ibadan (Consulting Service Unit) & ARP Technology Pro Training Institute.
Call Centre Training
Sales Fundamentals
Top Sales Secret
Overcoming Sales Objections
Dell Technologies Certified Salesperson
AI Career Essentials- ALX
Hands On Project Management
|2024|
|2024|
|2024|
|2024|
|2024|
2024|
2025|
