Anoosh Mustafa

Anoosh Mustafa PROFILE Highly organized, people-focused professional transitioning into Virtual Assistant and Customer Support roles, with a strong foundation in administration and counseling. Experienced in managing client communications, scheduling, documentation, and maintaining accurate records in fast-paced environments. Known for clear written and verbal communication, strong attention to detail, and a service-oriented mindset. Adaptable, quick to learn new tools, and committed to providing reliable remote support that enhances client satisfaction and trust. CORE COMPETENCIES • Administrative & Virtual Support • Client Communication & Follow-Ups • Email & Calendar Management • CRM & Data Management • Documentation & Record Keeping Invoicing & File Organization • Office & Remote Coordination • Microsoft Office & Excel Proficiency• Strong Problem-Solving & Time Management • Professional Written & Email Correspondence. EDUCATION BS Hons Psychology (Minor in Literature) Forman Christian College (A Chartered University), Lahore FSc Pre Medical Superior College Matriculation Khadija Tul Kubra School EXPERIENCE Migration admin (Remote) Sep 2025- Jan 2026 Optivise Group • Handled client onboarding, inquiries, documentation, invoicing, and visa application preparation while maintaining clear and professional client communication. Intern – Education Counselor (Remote) July 2024 – Oct 2024 Ayat Foundation • Conducted academic research, prepared presentations, and supported education planning and administrative tasks. Volunteer Listener (Remote) Mar 2024 – Oct 2024 7 Cups • Provided confidential, empathetic support through active listening while documenting concerns and following strict confidentiality guidelines. Student Society Roles Oct 2024 – June 2025 Forman Christian College • Supported event planning, marketing, creative design, and registrations while coordinating team activities. Social Media & Graphic Design Volunteer (Remote) Dec 2024 – Feb 2025 Ayemne Mental Health Foundation • Created psychology-focused content and visuals for LinkedIn and Instagram to support digital engagement. Content Creator & Editor (Remote) Feb 2025 – Aug 2025 Mind Canvas • Wrote and edited blogs explaining psychology concepts through Gen Z perspectives and pop-culture references. AWARDS AND ACHIEVEMENTS • Aspire Leaders Program Certificate – Aspire Institute (Harvard-founded) • General Secretary Shield – FCCU Student Societies • Internship Completion Certificates (Ayat Foundation, Aymen Mental Health Foundation, 7 Cups, Mind Canvas) CO-CURRICULAR ACTIVITIES • General Secretary – Student Society, FCCU (Former) • Volunteer – Mental Health & Community Outreach Initiatives SKILLS AND INTERESTS • Customer Service & Client Interaction • Virtual Assistance & Remote Work Skills • Data Entry & Accuracy •Appointment Scheduling • Online Communication Tools • Task Prioritization & Multitasking • Learning New Software & Systems • Psychology & People Understanding • Professional Development • Helping & SupportOriented Roles • Digital Organization • Content Writing Basics. LANGUAGES English(Fluent) , Urdu(Native) , Punjabi (Fluent) REFERENCES Will be available upon request.