Anoop

ANOOP SURENDRAN CUSTOMER SERVICE/ IT&NETWORKING /SALES CONSULTANT/HR& ADMIN ASSITANT Address : 53 Palm Street , Sheffield S6 2XF Email :-Mobile :- PROFESSIONAL SUMMARY Results-driven energetic IT and Business Graduate with a strong Sales, Technical and Customer Service skillset and good working knowledge of People Management, Sales, Office Administration, Customer Service, Computer Networking, Website programming, Troubleshooting, Digital Marketing, Recruitment and Human Resources. KEY HIGHLIGHTS • • • • • Sales Management: a leading end to end sales development and customer analysis in results-driven environments Demonstrated ability to learn and adapt to the new work environment and latest technologies Technical Proficiency: Highly proficient in the various database and programming tools and technologies Excellent relationship building, analytical and communication skills; fluent in English, Hindi, Malayalam and Tamil Excellent work ethic with the ability to deliver multiple projects on fast-paced timelines without compromising quality PROFESSIONAL EXPERIENCE ECO Outsourcing, Sheffield Jan 2022 - Still Customer Service Advisor (You Garden) • Complete telephony, digital and admin-based tasks to service customer queries. • Take ownership of customer problems, solve them at the first point of contact and escalate when required. • Build long-lasting professional relationships with You-garden and Garden Direct Group customers that will exceed their expectations. • Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues. • Demonstrate consistently You-garden and Garden Direct Group values and behaviours. • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development. • Support You-garden and Garden Direct wider team to ensure that performance standards and business objectives are met. • Personally contribute to an environment where colleagues want to work, and customers feel valued. • Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for You-garden and Garden Direct customers in line with specified processes and procedures. • Provide a high-quality service to You-garden and Garden Direct customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels. Clipper Logistics, Sheffield Nov 2021–Jan 2022 Warehouse Operative • Assisting with the unloading of vehicles and the checking in of stock • Sorting and placing materials or items on racks, and shelves. • Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule. • Performing warehouse inventory controls via scanner and or through a computer. • Stock counting and location checks. Department of Corrections, Mount Eden Corrections Facility, New Zealand Nov 2019–Aug 2021 Acting Senior Corrections Officer. • Supervise prisoners' daily routine, which includes meal, work and recreation times. • Monitor, assess and manage the behaviour and safety of prisoners. • Patrol prison buildings and grounds. • Ensure the physical and mental safety of prisoners. • Assign daily tasks to CO’s and make sure their safety when they work with prisoners. • Conduct daily briefing and provide instructions about health and safety. • Set up and monitor prisoners' sentence plans. ANOOP SURENDRAN Private & Confidential • • • • • • Monitor prison visits and record visitors' details. Motivate prisoners to make changes to their behaviour. Help control and lessen conflict in the prison. Take part in rehabilitation programs. Prepare reports relating to prisoners and any incidents that occur. Escort prisoners to court hearings, funerals or appointments with dentists or doctors. Travelex Ltd, Christchurch Airport, New Zealand March 2018–July 2019 Store Leader/ Consultant • Provide outstanding professional service by adhering to the • C.A.R.E. sales process at all times • Understand the current marketing campaigns and publications and how they add value to the customer • Use every opportunity to upsell and cross-sell • Manage till stocks • Drive sales in-store and fellow team members to success • Inspire and motivate team members to achieve sales results and set their own goals • Coach team members on the behaviours, sales skills and knowledge required to be a successful team member • Maintain a strong working relationship with internal and external parties • Analyze store sales performance data • Promote our range of financial and travel products • Able to work on multiple tasks at any one time • Be able to work efficiently under pressure • Achieve individual KPIs / target ArcelorMittal Tubular Products, Al-Jubail, Saudi Arabia AUG 2012– JUL2015 IT Technician • Monitored site security via CCTV, verifying that equipment and workstations met health and safety requirements. • Conducted effective IT support service training for employees, leading to improved operational efficiency. • Expertly used ticketing systems to evaluate and prioritise end-user issues. • Facilitated smooth business operations for different clients, installing PAN and WLAN networks at remote locations. • Performed Planned Preventative Maintenance, repairs and technical upgrades, mobilising operational teams. • Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding. • Improved service-user experiences through effective communication and efficient, accurate issue resolution. SABIC Petrochemicals, Al-Jubail, Saudi Arabia APR 2009– JUL2012 IT Technician • Maintained optimum levels of IT support to office staff across the sites. • Resolved incidents and service requests within the target timeframe to facilitate optimal productivity levels. • Contributed to smooth day-to-day department running, prioritizing incoming tickets to facilitate maximum company efficiency. • Coordinated and executed routine hardware upgrades. • Assisted in system management processes, ensuring consistent security in line with data protection requirements. • Researched and installed new anti-virus technology that reduced security incidents by 100%. • Maximized hardware performance, conducting preventative and routine maintenance through regular monitoring. HCL Technologies, Chennai, India Technical Support Executive (BT-UK) • Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring hardware and software from a remote location. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback. • Talking customers through a series of actions to resolve a problem. • Following up with clients to ensure the problem is resolved. • Replacing or repairing the necessary parts. • Supporting the roll-out of new applications. ANOOP SURENDRAN May 2007– FEB 2009 Private & Confidential EDUCATION SOC with Splunk and FortiSIEM Certification NZQA Level 8 – Post Graduate Diploma in Business Enterprise NMIT Nelson, New Zealand Master of Business Administration Tami Nadu University, India Bachelor of Computer Science Navabharath Research Foundation, India Business Programmer DOACC, India Advance Diploma in Computer Application NCVT, India Computer Operator and Programming Assistant TOOLS & TECHNOLOGIES Programming/Scripting: Software Tools: Operating Systems: ERP: Networking: On Going NOV 2017 JUN 2014 APR 2007 JUN 2005 APR 2004 APR 2004 HTML5, C, C++ MS Office Suite (Word, Excel, PowerPoint), Microsoft Project Microsoft Windows, IOS, Linux and Unix SAP Switch, Router, Routing Protocols, OSI Layers, NAT, Firewall, LAN, WAN etc. ACHIEVEMENTS& RESEARCH • Telehealth Opportunities and Practical Implementation in New Zealand. • Participated and was Awarded in various Arts and Sports Events. • Awarded Best All-Rounder in District Level Cricket Tournament. REFERENCE Anjaly C Gopi R&D Engineer |ABB- ANOOP SURENDRAN Abhilash Yatheendran Team Leader | Travelex- Private & Confidential