Anollyn Jane Carta

ANOLLYN JANE S. CARTA 1350-C P. GUEVARRA ST. BAMBANG, STA. CRUZ MANILA-- EMPLOYMENT HISTORY ( January 2018 - November 2022) Reservation Manager Pre-opening Team for Henann Crystal Sands Resort (Manila Office) Responsibilities:  Extensive Experience in Managing Rates & Availability for Channel Manager Daily (Siteminder, Directwithhotels, Optimum)  Extensive Experience in Managing Rates & Availability for Online Travel Agencies (Agoda, Expedia, Booking.com, GTA, CTRIP, Traveloka, Hotelbeds etc.)  Training and Evaluation of Newly hired reservation agents  Handles client complaints, inquiries and concerns (email and phone)  Distribution of Reservation Department Workload Assignment  Genesis Navigation  Opera System Navigation  Reports directly to Director of Sales, Asst Vice President, President  Daily forecasting Rates and Availability  Exporting Monthly Report or as needed Reservation Supervisor (May 2015 to December 2018) Henann Group of Resorts (Manila Office) Responsibilities:  Manages Channel Manager Daily (Siteminder, Directwithhotels)  Manages Online Travel Agent Extranet (Agoda, Expedia, Booking.com, etc..)  Training and Evaluation of Newly hired reservation agents  Handles client complains, inquiries and concerns  Distribution of Reservation Department Workload Assignment  Genesis Navigation  Opera System Navigation  Reports directly to Director of Sales  Daily forecasting Rates and Availability  Exporting Monthly Report Reservation Team Leader (July 2012 to April 2015) Henann Group of Resorts (Manila Office) Responsibilities:  Genesis Navigation  Opera Navigation  Manages Online Travel Agent Extranet (Agoda, Expedia, Booking.com, etc..)  Handling Offline Travel Agencies (Booking, Billing, Collection of Payment)  Reports directly to Reservation Manager  Responds promptly to phone, fax and e-mail inquiries regarding resort rates, packages, activities, schedules etc.  Assists sales in trade and travel shows  Recapping of next day arrivals Reservation Agent (March 2010 to June 2012) Henann Group of Resorts (Manila Office) Responsibilities:  Genesis Navigation  Opera Navigation  Handling Offline Travel Agencies (Booking, Billing, Collection of Payment)  Responds promptly to phone, fax and e-mail inquiries regarding resort rates, packages, activities, schedules etc.  Assists sales in trade and travel shows  Reports to Reservation Team Leader/Manager  Recapping of next day arrival Reservation Agent SnowPhil Travel and Tours (August 2009 – February 2010) Responsibilities:  Dealing with customer queries  In charge with promotion and marketing of tour packages  Selling of air tickets for domestic flights Reservation Agent Le Royal Amazing Travel and Tours (September 2008 – March 2009) Responsibilities:  Dealing with customer queries  In charge with promotion and marketing of tour packages  Selling of air tickets for domestic and international flights Reservation and Ticketing Officer Roundtrip Travel and Tours (August 2007 – August 2008) Responsibilities:  Dealing with customer queries  In charge with promotion and marketing of tour packages  Selling of air tickets for domestic and international flights  Processing of travel documents such as passport and US visa assistance EDUCATIONAL ATTAINMENT TERTIARY SECONDARY PRIMARY POLYTECHNIC UNIVERSITY OF THE PHILIPPINES- Bachelor of Science in Tourism Manila , Philippines CALOOCAN HIGH SCHOOL- Caloocan City, Philippines MAYSILO ELEMENTARY SCHOOL- Malabon City, Philippines PERSONAL INFORMATION Age : 40 Date of Birth : August 1, 1984 Religion : Roman Catholic Civil Status : Married Citizenship : Filipino Height : 157cm CHARACTER REFERENCE VIVIAN LUCERO Mobile :- Director of Sales (Boracay) Henann Crystal Sands Resort RIZZA SEBASTIAN Mobile :- Director of Sales (Bohol) Henann Resort Alona Beach