Anointing Okwaraejesu

ANOINTING OKWARAEJESU Phone: - Email:- SUMMARY Dedicated and customer-focused individual poised for opportunities where I can leverage my excellent communication skills and problem solving abilities to provide exceptional service and contribute to customer satisfaction and company growth. SKILLS Excellent verbal and written communication skills in English Strong interpersonal skills and ability to work well in a team Proficient in using CRM software and call center applications Ability to multitask and prioritize in a fastpaced environment EDUCATION HIGHER NATIONAL DIPLOMA Federal Polytechnic Nekede, Owerri Graduated: 2019 EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE KILO HEALTH DIGITAL WELLNESS- Respond to customer inquiries via phone, email and chat in a timely and professional manner Resolve customer complaints and issues effectively, ensuring high levels of customer satisfaction Provide product information and assistance with billing and account enquiries Collaborate with other departments to escalate and resolve complex customer issues CERTIFICATIONS Customer Service : Handling Customers through Chat and Text Customer Service Foundations Applied Digital Skills Call Center Training Program