Anointing Alonge

ANOINTING ALONGE Virtual Assistant/Sales Representative Phone: - Email:annointingalonge@gma il.com PROFESSIONAL SUMMARY SKILLS & TOOLS Driven and people-centered professional with 5+ years of proven experience in customer service, sales, and telemarketing combining excellent communication with an empathetic approach to solve customer needs and drive conversions. Skilled in handling high-volume client interactions, building rapport quickly, and closing sales remotely. Known for being persuasive, organized, and tech-savvy, with a strong ability to connect with diverse customers and help them navigate digital platforms with ease. Seeking a customer-facing or sales-focused role to bring value to a fast-paced, growth-driven organization. ​Sales & Communication: Cold Calling, Objection Handling, Lead Nurturing, Rapport Building, Upselling ​Customer Service: Phone Support, Client Onboarding, Issue Resolution, Empathetic Listening, CRM Familiarity EXPERIENCE ​Organization & Tools: Affordable Home Solutions – Remote (Beverly Hills, California)​ Workspace, Notion, Trello, Sales & Customer Enrollment Representative​ March 2024 – November 2024 ●​ Presented and promoted online rent-to-own services to potential clients using tailored communication strategies ●​ Engaged in cold calling outreach to drive awareness and generate qualified leads ●​ Microsoft Office Suite, Google Basic CRM knowledge ​Soft Skills: Persuasive Speaking, Active Listening, Time Management, Adaptability, Team Collaboration Guided prospective customers through the sign-up process on the company’s website ●​ Provided phone-based assistance to enroll users for home listings and credit score services ●​ Built trust and closed sales by clearly explaining service benefits and resolving objections Anointing Health Care & Maternity Home –​ Hospital Administrator​ August 2021 – January 2024 ●​ Acted as the first point of contact for patients, ensuring a warm, professional environment ●​ Managed patient registration, scheduling, and billing with attention to detail and empathy ●​ ●​ Handled inquiries and complaints, delivering fast and accurate BSc. Economics – Ecole De Techniciens Supérieurs Du Benin (ECOTES) Graduated July 2015 Google Ads Fundamentals Certification – Google (2019) Advanced Google Analytics – Google Analytics Academy (2019) Inbound Marketing resolutions Certification – HubSpot (2019) Coordinated staff rosters and oversaw inventory to keep operations Facebook Blueprint smooth ●​ EDUCATION Improved patient satisfaction scores Certification – Facebook (2019) Twitter Flight School – Twitter (2019) Riquesa Africa –​ Social Media & Community Engagement Coordinator​ June 2020 – February 2021 ●​ Managed brand voice across digital channels to drive customer engagement ●​ Created and curated content that led to a significant increase in online inquiries ●​ Handled direct customer messaging, turning followers into paying clients ●​ Conducted basic trend research to stay aligned with audience interests Strategic Outsourcing Limited – ​ Digital Marketing Associate​ May 2019 – February 2020 ●​ Analyzed customer behavior data to inform campaign strategy ●​ Supported the customer service team by optimizing communication scripts for ads and landing pages ●​ Assisted with reporting and documentation to support decision-making REFERENCES Available on request LANGUAGES English (Proficient)