Anny Goodness Ndon

ANNY NDON Executive Virtual Assistant | Operations Specialist | Telecom & Customer Support Professional Bonny Island, Nigeria LinkedIn: linkedin.com/in/anny-ndon-816b68153 PROFESSIONAL SUMMARY Detail-oriented Executive Virtual Assistant and Operations Specialist with over 5 years of experience supporting executives and managing business operations across telecommunications, retail, healthcare, hospitality, real estate, and technology sectors. Experienced in mobile network support, SIM registration, customer onboarding, CRM systems, QuickBooks bookkeeping, and process optimization. Recognized for delivering efficient customer service, maintaining financial accuracy, and improving operational workflows in both remote and onsite environments. CORE COMPETENCIES • Executive Administrative Support • Telecommunications Customer Support • SIM & Mobile Data Registration • eSIM & Device Troubleshooting • CRM & Ticketing Systems • QuickBooks Bookkeeping • Project Coordination • Inventory & Sales Tracking • Process Improvement • Financial Administration • Calendar & Email Management • Reporting & Documentation • Team Supervision PROFESSIONAL EXPERIENCE Telecommunication Receptionist Airtel Nigeria | Onsite/Hybrid 2023 – 2024 • Provided frontline customer support for SIM registration, activation, and mobile data services. • Assisted customers with device compatibility checks and network troubleshooting. • Guided users through SIM replacement, data configuration, and service activation processes. • Handled high-volume inquiries while maintaining service quality standards. • Documented customer interactions using CRM systems to ensure accurate case tracking. • Resolved customer complaints efficiently, improving overall service satisfaction. Store Manager Naraiah Ventures | Hybrid September 2025 – November 2025 • Managed daily store operations, inventory control, and vendor coordination. • Maintained financial records using QuickBooks (invoicing, expense tracking, reconciliation). • Prepared sales and performance reports. • Improved record-keeping systems and operational compliance. Personal Virtual Assistant to CEO Parker Consulting LLC | Remote, USA June 2025 • Managed executive calendars, email correspondence, and documentation. • Coordinated strategic meetings and prepared leadership reports. Executive Virtual Assistant / Secretary Angean Resource Services | Hybrid November 2023 – October 2024 • Processed 45+ daily customer inquiries via Salesforce CRM. • Supervised and trained three support representatives. • Maintained 98% customer satisfaction rating. Operations Coordinator Estate Plumbers LLC | Remote March 2022 – October 2023 • Coordinated scheduling for 20+ field technicians. • Implemented digital payment systems. • Developed SOPs and onboarding documentation. Property Assistant Manager Travzz Agency LLC | Remote, USA August 2024 – November 2024 • Managed listings, lease renewals, and rent collection via Buildium. • Handled tenant communications and bookkeeping support. Customer Support Agent (Freelance – Healthcare) 2019 – 2022 • Managed patient scheduling and billing inquiries. • Reduced missed appointments by 30% through communication improvements. Project & Digital Manager Project Digital Director | Remote January 2025 – February 2025 • Managed 10+ digital marketing projects. • Improved client retention by 40%. • Reduced delivery timelines by 25%. TECHNICAL SKILLS Telecom & Support: SIM registration, Mobile data setup, Device configuration, CRM ticketing systems Accounting: QuickBooks CRM: Salesforce, HubSpot, Zoho CRM, Zendesk, Buildium Project Tools: Notion, ClickUp, Asana, Monday.com, Trello, Confluence Office Tools: Microsoft Office, Google Workspace Communication: Zoom, Slack, Loom Property Platforms: Airbnb, Booking.com LMS: Teachable EDUCATION Environmental & Resource Management (In Progress, 2027) National Open University of Nigeria Health Science (In Progress, 2027) University of the People ICT Professional Training (Expected 2026) Bonny Vocational Training Center CERTIFICATIONS • Project Management Certificate – Excelerate • Internal Audit ISO 9001 – Exemplar Global • Customer Service Excellence – Alison • HIPAA Compliance – Alison • Executive Assistant Skills – Alison • IT Support Certification – Digital Witch • Digital Marketing – HerTechTrail • First Aid in the Workplace – Alison