Anny Goodness Ndon

# ANNY NDON https://www.linkedin.com/in/anny-ndon-816b68153. ## PROFESSIONAL SUMMARY Versatile Support Specialist with 4 years of experience across diverse industries, transitioning to merchant services. Strong background in customer support, project management,troubleshooting, and problem-solving with proven ability to adapt to new technologies and systems. ## PROFESSIONAL EXPERIENCE Project and digital manager (Nov2024- ongoing). Brand you creative agency Managed multiple client projects from concept to completion Coordinated creative team workflows and client deliverables Developed digital strategy for brand campaigns across platforms Maintained project timelines and resource allocation Facilitated client communications and feedback implementation Successes: Delivered 15+ major branding projects on time and within budget Increased client retention rate by 40% through improved process Streamlined production workflow, reducing turnaround time by 25% Project Highlights: Led complete brand refresh for regional healthcare provider Implemented agile project management system across agency Developed standardized quality control process for digital assets. Project manager (Excelerate) Dec 2024-Jan 2025( Internship) Immersive professional development through hands-on corporate projects Structured mentorship program connecting interns with industry experts Skill enhancement across strategic domains with real-world work experience Comprehensive learning environment fostering career growth and networking opportunities. Practical exposure to corporate dynamics and professional skill refinement. # Customer Service Lead *Angean Resource Services* | Remote | Nov2023– oct2024 - Manage customer support operations using Salesforce and ticketing systems - Handle 45+ daily client inquiries through multiple communication channels - Coordinate team of 3 support specialists and oversee escalation procedures - Maintain 98% customer satisfaction rating - Utilize Google Workspace and Slack for team collaboration # Operations Coordinator *Estate Plumbers LLC* | Remote | Mar 2022 – Oct 2023 - Managed service scheduling and customer support for 20+ technicians - Processed payments and handled billing reconciliation - Created documentation for service procedures and training materials - Resolved customer complaints with 95% satisfaction rate - Implemented new digital payment processing system Customer support agent (freelance) Major Duties: No Scheduled patient appointments and managed dental calendar Verified insurance coverage and explained billing procedures Coordinated with dental specialists for referrals Processed patient intake forms and maintained records Sent appointment reminders and followed up on treatments Successes: Reduced missed appointments by 30% through new reminder system Improved insurance verification process, decreasing claim rejections by 25% Maintained 97% patient satisfaction rating. Project Highlights: Implemented digital patient portal for easier form submission Created comprehensive new patient welcome process Developed streamlined system for emergency appointment allocation. # Patient Care Coordinator *True Smile Dental Care* | Remote | Feb 2021 – Feb 2022 - Handled patient inquiries and appointment scheduling - Processed insurance claims and payments - Maintained detailed patient records in digital system - Coordinated with insurance providers and handled billing issues - Achieved 85% patient satisfaction score. Front desk assistant ( Onsite) Mar 2025- March 2008. Major Duties: Greeted clients and managed multiple phone lines Scheduled property viewings and maintained appointment calendar Processed listings, sales, and rental paperwork Updated property database and coordinated with agents Successes: Streamlined communication systems, reducing response time by 40% Implemented digital filing system for improved document retrieval Maintained 95% client satisfaction rating Project Highlights: Created comprehensive client welcome packets Developed standardized property showing procedures Organized successful open houses resulting in multiple sales. ## TECHNICAL SKILLS - **Software**: Salesforce, Google Workspace, Slack, Atlassian Confluence, HubSpot,Zoom, Zendesk,Ms word suite,Asana, Trello, Monday.com. - **Skills**: Customer Support, Problem Solving, Payment Processing - **Additional**: Technical Troubleshooting, Documentation, Team Coordination. ## EDUCATION University of the people (2026) Certifications #certiificate in customer service excellence (Alison) #introduction to administrative management (Alison) #Executive Assistant skills (Alison) #IT support skills (Digital witch ) Project management (Excelerate) #customer service within Healthcare (Alison) #digital marketing (Hertechtrail) ISO 9001( Internal audit) Exemplar Global.