Anny Goodness Ndon

ANNY NDON Executive Virtual Assistant | Operations Specialist | Project Manager LinkedIn: linkedin.com/in/anny-ndon-816b68153 Location: Bonny Island Nigeria. PROFESSIONAL SUMMARY Results-driven Executive Virtual Assistant and Operations Specialist with 5+ years of experience providing comprehensive administrative support to C-suite executives and cross-functional teams. Expertise in project management, customer relationship management, and business operations across healthcare, hospitality, real estate, and technology sectors. Proven track record of improving operational efficiency, reducing costs, and enhancing customer satisfaction through strategic process optimization and team leadership. Core Competencies: Executive Support | Project Management | Customer Service | Team Leadership | Process Improvement | CRM Management | Digital Marketing | Administrative Operations PROFESSIONAL EXPERIENCE Personal Virtual Assistant to CEO Parker Consulting LLC | Remote, United States | June 2025 - Present     Provide executive administrative support to CEO including calendar management and strategic planning Design and implement personalized meal planning solutions using specialized applications Coordinate complex scheduling requirements and manage executive communications Deliver comprehensive project documentation and reporting to ensure operational excellence Project & Digital Manager Project Digital Director | Remote | January 2025 - February 2025  Managed end-to-end project lifecycle for 10+ digital marketing and branding campaigns    Led cross-functional creative teams and coordinated client communications and feedback integration Achieved 40% improvement in client retention rates through strategic relationship management Reduced project delivery timelines by 25% through process optimization and workflow automation Executive Virtual Assistant/Secretary Angean Resource Services | Hybrid | November 2023 - October 2024     Processed 45+ daily customer support inquiries using Salesforce CRM platform Supervised and trained team of 3 customer support representatives Maintained 98% customer satisfaction rating through effective problem resolution and communication Managed learning management system operations including content upload and optimization on Teachable platform Operations Coordinator Estate Plumbers LLC | Remote | March 2022 - October 2023     Coordinated scheduling and dispatch operations for 20+ field service technicians Implemented digital payment processing systems to streamline financial operations Resolved customer complaints and maintained 95% client satisfaction rating Developed standard operating procedures and training documentation for new employee onboarding Project Management Intern Excelerate | Remote | December 2024 - January 2025    Participated in structured project management training and hands-on application Developed skills in strategic planning, stakeholder communication, and project coordination Gained experience in corporate project management methodologies and best practices Intercom/Computer Operator Golden Princess Hotel | Onsite | March 2025 - April 2025    Operated internal communication systems and supported front desk operations Maintained daily operational records and provided technical support Coordinated interdepartmental communication and guest service support Customer Support Agent Healthcare Practice | Freelance | 2019 - 2022     Managed patient appointment scheduling and healthcare calendar coordination Processed insurance verification and explained billing procedures to patients Developed patient portal systems and welcome procedures Achieved 30% reduction in missed appointments through improved communication processes Front Desk Assistant Real Estate Firm | Onsite | March 2006 - March 2008    Managed multi-line phone systems and appointment scheduling for real estate professionals Coordinated property showings and processed real estate documentation Implemented digital filing systems and supported open house event planning TECHNICAL SKILLS Project Management Tools: Notion, ClickUp, Asana, Monday.com, Trello, Confluence CRM Platforms: , HubSpot, Zoho CRM, Zendesk Communication Tools: Microsoft Office Suite, Google Workspace, Zoom, Slack, Loom Learning Management Systems: Teachable, learning platform administration Specialized Applications: Skylight, Airbnb , Booking.com and various industry-specific software platforms Core Technical Competencies:        Executive Calendar Management Customer Relationship Management Project Coordination and Tracking Document Preparation and Management Process Documentation and Optimization Team Training and Development Financial Processing and Administration EDUCATION Bachelor's Degree (In Progress, Expected 2027) University of the People ICT Professional Training (In Progress, Expected 2026) Bonny Vocational Training Center CERTIFICATIONS Project Management & Leadership:   Project Management Certificate - Excelerate Internal Audit ISO 9001 Certification - Exemplar Global Customer Service & Support:    Customer Service Excellence - Alison Healthcare Customer Service - Alison HIPAA Compliance Certification - Alison Administrative & Executive Support:   Executive Assistant Skills - Alison Office & Administrative Management - Alison Technical & Digital Skills:   Digital Marketing Certificate - HertechTrail IT Support Certification - Digital Witch Healthcare & Specialized Training:    Diploma in Health Studies - Alison Diploma in Caregiving – Alison First aid in workplace- Alison KEY ACHIEVEMENTS       Improved client retention by 40% through strategic relationship management Reduced project delivery timelines by 25% through process optimization Maintained 98% customer satisfaction rating across multiple client engagements Successfully managed teams of up to 3 direct reports Reduced missed appointments by 30% through improved communication systems Processed 45+ daily customer inquiries while maintaining quality standards