Annu Gupta

Annu Gupta Chennai/ Tamil Nadu - |-https://www.linkedin.com/in/annuguptapmp Program Manager with 16+ years of experience driving global program governance, digital transformation, and large-scale business transformation initiatives. Proven expertise in portfolio management, stakeholder alignment, change management, and strategic initiatives across BFSI, Banking, Financial and Investments, Healthcare and Lifesciences, Pharmaceuticals, Oil & Gas, Retail, and Insurance, E -commerce, Manufacturing, Industrial Production and Digital Marketing. Roles Played – Program Manager, Project Manager, Scrum Master, Product Owner, PMO, Service Delivery Specialties: Program Governance, Strategic Road mapping, Business Transformation, Change Leadership, Stakeholder Engagement, OKRs, SAFe, Risk & Compliance, Portfolio Delivery, Agile Transformation, Budget & Financial Management, Digital Strategy, Cloud Transformation. Enterprise Certifications • • • • • • • • PMI: PMP (2017), RMP (2019) and PMO (2025) SAFe – SAFe Agile 2023 Scrum Alliance: PSPO1 - Professional Scrum Product Owner -2022 Prince2 Agile(F) Certified in January 2018 from People Cert Certified in AWS Cloud Practitioner- 2022 Azure (AZ-600) -2022 Certified in Yellow Belt Six Sigma -2015 ITIL V3- Foundation -2012 Key Achievements • • • • • • • • Drove 8% improvement in organizational strategy execution by implementing Lean Portfolio Management and aligning work to value streams in collaboration with Delivery Leadership, Finance, IT, PMO, HR, and Admin. Achieved 20% faster time-to-market by leading cross-functional programs leveraging Lean and Kaizen initiatives. Improved program execution efficiency by 15% through robust risk management and governance frameworks. Enhanced leadership effectiveness by 25% via targeted coaching and development initiatives. Increased employee engagement through the Learning & Global Solutions initiative. Empowered 200+ learners with digital-first Agile and coaching-led delivery models, driving successful crossfunctional knowledge transfer. Secured 90% CSAT (Customer Satisfaction Score) by embedding customer feedback loops and fostering continuous service improvements. Successfully managed global distributed teams across the US, Mexico, UK, and India (Hyderabad, Pune, Bangalore, Noida, Chennai), ensuring seamless collaboration and delivery. Education & Skills • • MBA, Finance & Marketing | ICFAI University | Apr 2006 B. Com, Commerce | Andhra University | 2003 Key Skills Agile & Transformation Program & Stakeholder Management Risk, Governance & Quality Learning & Content Delivery Technical & Project Tools • • • • • • • • • • Agile Delivery & Transformation Management Lean Portfolio Management & SAFe Implementation (Project Level) Large-scale Program Execution & Stakeholder Management KPI-driven Decision Making Risk Management, Dependency Management & Governance Change Management QA Management Product & Program Quality Management Self-service Learning Models Scalable Content Delivery (Global) • • • • REMEDY, Peregrine, Biscuit, CRISP, Bex, HPSM, Queries, Workbooks-WAD Outlook, Lotus Notes & SharePoint -WIKI, Trello, Slack, Microsoft Project Plan, Smartsheet Dashboard, Jira, Stickies, Smartsheet, Asana, Visio, Mural SAP Business Intelligence-Business Data Warehousing, Basis, and HANA-Design Studio Gen AI, LLM, AWS cloud , Azure Professional Experience Innova Solutions | Hyderabad & Chennai Senior Project Manager Role: Senior Project Manager (Jan 2019 – Till Date | Domain : | BFSI, Healthcare, Life Sciences, Oil & Gas Jan 2019 – Till Date Project Manager | 2018 – Dec 2018 Innova Solutions specializing in digital transformation services—such as cloud & data analytics, AI/automation, cybersecurity, MSP/talent solutions, and digital product engineering .Innova caters to industries including healthcare, banking & financial services, insurance, communications, retail, manufacturing, and hi-tech. Key Achievements: • 8% improvement in organizational efficiency by leading the Value Stream Mapping and Strategic Agile adoption. • 5% increase in tracking and implementation accuracy of OKRs by refining governance and monitoring systems • Coached senior leadership, engineering and product teams in Agile practices, Project Management, fostering a product-led mindset. • Led Agile and delivery transformation ensuring alignment with business objectives. • Led define role-specific training material, in association with the contractors / consultants • Established Agile governance structures, ensuring seamless coordination between Product, Leadership teams and PMO teams • Managed a 20-member team, overseeing Agile adoption, governance, and leadership development • AI-driven process optimization along with data driven analytics to enhance decision-making and program efficiency • Fostered collaboration among globally distributed teams, ensuring cohesive strategy execution and stakeholder alignment • Ensure rapid deployment of innovative digital banking services, enhancing customer experience and developing competitive advantage in the market • Trained & Mentored 200+ associates across Agile methodologies, SAFe Framework implementation • Technical Skills: AI Chatbot: PAC BOT, DNIS, CI/CD Pipelines, Patients and Agent Queue/Call Agent/Waiting Time, MS Dynamics, JavaScript, D-365, Model-Driven Apps, Canvas Apps, HTML, and Power Automate Deloitte Consulting (USA), Bangalore, Domlur, India/Oil and Gas Project Lead • • • • • • • • Sep 2018 – Nov 2018 $5M+ cost savings achieved through Agile-driven process optimization and Project execution Spearheaded the use of AI tools to improve Agile adoption and Agile ways of working across teams Trained & Mentored 200+ associates across Agile methodologies, Project Management implementation 15% improvement in optimizing workflow efficiency by implementing the best practices 10% increase in customer satisfaction by enhancing cross-team collaboration and cloud transformation. 12% improvement in digital transformation through structured coaching, one-on-one mentoring, and training programs Led a metrics-driven approach to risk management, ensuring proactive mitigation and improved execution. Led design and facilitation of self-service leadership workshops and virtual enablement sessions, improving access and adoption across the geographies • Enabled data-driven decision-making by implementing KPIs and analytical dashboards using tools like MPP, JIRA and Trello • Coordinated with globally distributed teams across US and India for successful PMO Operations • Coordinate activities across development, QA, DevOps, and design teams to ensure seamless delivery. Project : CRM, Pharmaceuticals - SAP PM • • • • • • • • • • • • SAP S/4 HANA full lifecycle implementations (esp. PP/QM), SAP Solution Manager Planning, executing, and overseeing SAP implementation or upgrade projects from start to finish. Defining project scope, goals, Critical path, timelines, budgets, and deliverables in collaboration with stakeholders. Managing project resources, including cross-functional teams, vendors, and offshore members. Identifying, mitigating, and managing project risks and issues to avoid delays or budget overruns. SPOC responsibilities (scope, cost, quality, vendor management) Cross-functional collaboration & team leadership – SAP Basis, SAP BI,SAP SD, SAP FICO Technical depth (Fiori, SAP Basis, SAP Hana, SAP BI, SAP Ariba, SDLC Methodology, SAP Activate Business impact (on-time, on-budget delivery, risk management innovations, cost optimization, RAID) Lead and coordinate project teams consisting of SAP consultants, business analysts, and technical staff Experience with project management methodologies such as PMP, Agile, Waterfall or PMBOK Experience with project management tools like MS Project or JIRA Capgemini Consulting | Mumbai & Bangalore, India Sep 2012- Aug 2018 Domain : | FMCG, Life Sciences, Healthcare, Research Consulting, Mumbai and Bangalore, India FMCG, Life sciences, Healthcare and Research Capgemini is a global business and technology transformation leader with 340,000 professionals across over 50 countries. Capgemini Consulting | Mumbai & Bangalore, India | FMCG, Life Sciences, Healthcare, Research is trusted for its responsible approach and robust partner ecosystem. Role: SAP Project Analyst -C3 (Sep 2012 – Sep 2018) • 25% improvement in SAP Implementation in SDLC and Waterfall ways of working across Fortune 500 clients • Cross-cultural experience of interactions with stakeholders across the locations, including direct interaction with European client stakeholders • Coached and trained 15+ associates of various clients on both Internal and External SAP certification courses • Worked with Capgemini Consulting | Mumbai & Bangalore, India | FMCG, Life Sciences, Healthcare, Research L&D team for defining and designing Internal training courses for Project Management, SAP Business Intelligence and Risk Management • Worked closely with Product teams and Cross SAP HANA, SAP Basis Teams for identifying and implementing Continuous Integration and Continuous Deployment strategies, along with rollback plans • Led strategic budgeting, forecasting from project implementation perspective, ensuring ROI-driven execution Bayer Business Services and Bayer Crop science, Thane, Mumbai India Oct 2007- Sep 2012 Bayer Business Services was a global service provider within the Bayer Group, specializing in IT, finance, HR, and procurement services. It supported Bayer’s business divisions by delivering efficient, standardized, and scalable business solutions. The unit has since been integrated into Bayer AG to streamline operations and drive digital transformation. Role: SAP Analyst Oct 2007 – Oct 2012 • Promoted as SAP Lead Analyst after flawlessly managing a team of 7 to 8 members on a critical project for a major client. • • • • Managed recruitment, onboarding, knowledge transfers, product review completions, and performance appraisals, ensuring seamless project execution and team cohesion. 50% enhancement in project automation by eliminating waste, which resulted in optimization of $100K Achieved CMMI Level5 process maturity on a key project which resulted in stabilizing the ODC and KPIs Coordinated all stages of a major SAP system implementation, following the ASAP 8 Methodology Hands-on experience in SAP Business Intelligence and SAP Hana -Migration, Development, Enhancement, Implementation, and Support projects Awards and Community Engagement Leadership, Awards & Community Engagement • Awarded the “Innova Idol Award” for outstanding performance in two consecutive years. • Won the Innova Hackathon Award for introducing Gen AI best practices. • Conducted knowledge-sharing sessions on Project Management, Risk Management, Agile methodologies, and professional coaching. • Served in leadership roles with Toastmasters, enhancing communication and leadership skills. • Contributed to social-impact initiatives with the PMI Chennai Chapter. • Actively participated in WeKare CSR programs, supporting community development activities. • Volunteered with Team Everest, driving education-focused initiatives Volunteer for PMI • • • Mar 2025 | Empower 2025 - Help Desk Management, Hospitality Management PMI Chennai Chapter Volunteer - Chapter History Chronicle -Bangalore Chapter Volunteer - Preparation of Accounting Manual – Bangalore Chapter