Annimesh Tiwari

Profile A positive hard working individual, who always strive to achieve highest standard possible, at any given task. Possessing good communication skill and have the ability to relate to a wide range of people. I enjoy learning new things. Objective Looking for an opportunity where I could invest my knowledge to gain experience and excel in my professional life. During my professional tenure I have geared up my knowledge in Customer service & Support and align myself to the current organization standards. Annimesh Associate – Front Office Personal Skills Work Experience ➢ ➢ ➢ ➢ ➢ Ibis - Chennai City Centre (November 2019 to March 2021) Associate – Front Office Leadership Skill Problem Solving Skill Time Management Customer Support • • • Resilience • • Professional Skills ➢ ➢ ➢ ➢ • • Hospitality Management Interpersonal Skill Creative problem solving Organizational Skill • Making guest reservation Striving to create a relaxing and welcoming ambience for guest Ensuring the check-in & check-out procedures are strictly adhered to and that the correct guest details updated for each guest. Deliver an excellent guest experience. Assisting guest in all inquiries in connection with local restaurants and attraction. Handled credit card machine and cashier audit report. Ensuring that all incoming and outgoing calls are handled promptly and courteously. Deal with the complaints of the guests tactfully and initiate follow up action. Hyatt Regency - Gurgaon (December 2017 - April 2018) Industrial Trainee • Technical Skills ➢ Opera Knowledge ( Version 5.0.04.01/Golden Release) ➢ ResaWeb- Accor Reservation Application ➢ Hotel Link (Accor Membership Application) ➢ MS Office • • • Front Office- Bell desk (Handling guest luggage), Concierge (Answering guest queries, taking guest request and informing about the nearest tourist places). Housekeeping - To make sure of clean and hygiene of guest rooms and public areas. Food & Beverage Services - Welcoming guest and taking guest’s order in restaurants. Culinary - Preparing Mise-en-Place and assisting chefs in kitchen. Education • • Languages Known M.M.M Intermediate College - Higher Secondary Education - 2015 State Institute of hotel Management - Hospitality & Hotel Administration – 2019 (Read, Write & Speak) English, Hindi Date of Birth:- I hereby declare that all the above details furnished are true to the best of my knowledge. Date: CONTACT -- Thanks, Annimesh