My background lies in successfully identifying customer needs, managing superior customer relationships, ensuring customer success, and providing outstanding customer service to meet and surpass customers' expectations.
Throughout my career, I have been privileged to handle and troubleshoot technical errors, manage customer communications and initiatives to improve customer services, increase customer satisfaction and maintain customer retention. More so, I have worked with business development experts, sales team, and c-level executives on ideation activities aimed at optimizing sales carrying out customer need analysis, identifying buying personas, and improving inbound and outbound marketing strategies.
Lastly, I enjoy challenges and look forward to opportunities where I can assume more responsibilities. I equally want to immerse myself in collaborative efforts aimed at proffering solutions to ensure a positive customer experience and satisfaction.