Annie Tran

Clear understanding of Ford Credit products and services to properly guide the customer and

provide correct and precise information.

Provide a timely follow-up on customer needs that cannot be resolved immediately and ensure they

are resolved within the established timeframe.

Handle incoming calls and customer requests professionally and courteously.

Analyze information from received requests to propose process improvements.

Foster a culture that ensures quality, safety, and respect are maintained.

Maintain accurate records of customer interactions (agreements, inquiries, and actions) within the

system.

Proactively contributes to teamwork to achieve the department KPI.

Demonstrate excellent handling skills and customer relationship.