Annie Lou Andaya

 Objective I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively Experience July 2017 to December 2017 Supahands Malaysia Virtual Assistant Lead Generation-Identifying and cultivating potential customers for a business's products or services. This could include going through multiple online sources to find extensive information about leads  Data Management-creating and maintaining of a database for the purpose of performance, optimization, efficiency and security  Content Moderation-approving content that has been uploaded to the platform or front-facing website  Online Support –Chat and email based customer support in managing mass communication (non-call) Live Call-Outbound calls to confirm and provide information to the clients. January 20, 2017-July 20, 201 Alorica Philippines Lipa Batangas,Philippines Customer Service Executive Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions  Seize opportunities to upsell products when they arise Meet personal/team qualitative and quantitative targets Build sustainable relationships and engage customers by taking the extra mile April 1, 2016-December 15, 2016 One on One Personal Fitness Studio Kuala Lumpur Malaysia Supervisor Train and coach staff with weekly meetings, performance contracts praising and reprimanding where needed ,anticipating and addressing problems in a timely manner Increase studio personal training production by working closely with training staff, holding them accountable to meeting and exceeding the standard of performance. Assist floor/trainer staff with goal achievement ;attain individual goal Conducts energizing, fun safe and educational training sessions. Responsible for the preparation and processing of monthly payroll for over 15 employees. Responsible for online marketing such as updating all the studio’s Social network(facebook ,instagram and twitter) Demonstrate personal sales leadership and success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach. July 5, 2014-March 25, 2016 BODYTONE Momentum Wellness Sdn Bhd Kuala Lumpur Malaysia Personal Trainer Provide and safe environment for clients. Perform physical assessment on prospects/new clients, recommend specific goals that the prospect /client should accomplish over the course of the training period and providing excellent customer service to the clients. Handling all inbound and outbound inquiries, and take pride in each and every client assisting him/her in every way possible. Teaching and demonstrating the exercise position, observing the client as he/she exercises and correcting any improper techniques. Determining prospect/client’s goals and motivation, knowledgeable of all products, programs and services and ensuring prospect/client understand the value of Bodytone‘s role in helping them reach their fitness goals. Reach ad surpass monthly sales projections. Attend all sales and training meetings regularly July 5, 2013-July 5, 2014 BODYTONE Momentum Wellness Sdn Bhd Kuala Lumpur Malaysia Customer Service Officer/Sales Consultant Determining prospect/client’s goals and motivation, knowledgeable of all products, programs and services and ensuring prospect/client understand the value of Bodytone‘s role in helping them reach their fitness goals. Reach ad surpass monthly sales projections. Attend all sales and training meetings regularly Well knowledgeable of Mind Body System Building a network of contacts through prospects and referrals. Handle member complaints and resolving the issues promptly. Perform all basic transactions including receiving payment, billing change, freeze and member to member transfer. Consistently looking for opportunities to gain new members and elevate service levels. Responsible for all inbound, outbound and walk in inquiries. December 2011-March 2013 Aura Reflexology and Spa Kuala Lumpur Malaysia Spa Supervisor Supervise the operations of the Spa & Nail Department, including beauty treatment in accordance with he needs and demand of guests, management and the local market trends. Provide supervision, direction, leadership and continuous training to the Spa and Staff. Assisting the General Manager in Setting up the Spa services, Including grooming and appearance of the facility and staff. Responsible for the preparation and processing of monthly payroll for over 25 employees. March 2010-December 2011 Aura Reflexology and Spa Kuala Lumpur Malaysia Nail Technician Nail design and artistry Nail Washing ,cleaning and removing of cuticle and rough skin Nail filing, shaping, and polishing Gel polish and gel extension Customer service Receiving and settling bill payment. Education- Malvar National High School Malvar Batangas Philippines High School Graduate Other certification Certified Fitness Instructor Certified Ace Personal Trainer Personal Information 29 years old Female February 26,1988 Roman Catholic References References are available upon request