Annie Esen Esen

ANNIE ESEN ESEN VIRTUAL ASSISTANT | REMOTE ADMINISTRATIVE SPECIALIST | HEALTH & WELLNESS INDUSTRY SUPPORT Uyo, Nigeria • -, - •-LinkedIn Profile: Annie Esen SUMMARY Efficient and resourceful Virtual Assistant with over 4 years of experience delivering highimpact administrative and client support services to solo entrepreneurs and small teams, particularly in the health and wellness industry. Specialised in managing calendars, emails, CRM systems, and digital operations with precision. Known for improving team productivity, reducing operational friction, and maintaining client satisfaction. Adept with modern tools and remote workflows, I bring professionalism, empathy, and proactive problem-solving to every task. CORE COMPETENCIES & TOOLS Calendar & Email Management (Google Workspace, Outlook, Calendly) CRM & Data Entry (Zoho, HubSpot, Airtable) Online Event Coordination & Support Client Communication & Customer Service (Zendesk, Slack, WhatsApp) Social Media Scheduling (Canva, Buffer) Task & Project Management (Trello, ClickUp, Asana) Workflow Automation & SOP Development Time Management | Detail-Oriented | Fast Learner PROFESSIONAL EXPERIENCE Remote Virtual Assistant – Freelance Contractor Mar 2022 – Feb 2024 Various Clients – Remote Coordinated over 100 client appointments monthly, reducing no-show rates by 30% through calendar optimisation. Managed daily inboxes and implemented a priority tagging system, increasing email response time by 50%. Provided responsive support for wellness program clients, including onboarding, payments, and FAQs. Scheduled and tracked social media content using Canva and Buffer, increasing engagement by 15%. Created and maintained lead-tracking spreadsheets, improving follow-up efficiency and client conversion. Trained and onboarded two junior virtual assistants using process templates and SOPs. Coordinated logistics and reminders for wellness events, retreats, and online sessions. Technical & Training Administrator Oct 2019 – Jan 2022 Presidential Malaria Initiative – Abuja Developed and maintained a digital training and admin system to streamline operations. Scheduled and coordinated team training, virtual sessions, and field events. Acted as liaison between technical and administrative teams, ensuring alignment and efficiency. Oversaw documentation and data entry for team reporting and compliance. KEY ACHIEVEMENTS Increased client satisfaction scores by 20% through empathetic and timely communication. Built automated workflows for lead follow-up, boosting email engagement and client onboarding. Recognised by clients for reliability, initiative, and consistent delivery of high-quality support. EDUCATION B.Sc. Microbiology University of Calabar – Nigeria Diploma in Computer Studies Channel of Blessing Computer Institute - Nigeria CERTIFICATIONS Virtual Assistant Training – ALX Africa (In Progress) Google Workspace Certification – 2019 Customer Service Fundamentals – Coursera/Udemy Time Management & Productivity Training – 2018 Health & Wellness Industry Operations – 2019 REFERENCES Available upon request. 2005 -