I am an experienced management professional with a strong foundation in retail management, customer service, administration and operations. Having led dynamic teams at high-profile brands like Hugo Boss and Mango, I have developed expertise in CRM, optimizing customer experiences, streamlining operations, and driving results.
My passion lies in fostering impactful client relationships and contributing to efficient project execution, with aspirations to contribute to global organizations or NGOs, leveraging my leadership, problem-solving, and strategic planning abilities.
When I am not engineering customer happiness or assisting busy professionals in optimizing their administrative processes, I also help small businesses build excellent customer-focused teams that drive productivity and increase customer retention.