Annette

● Annette Eugene & Elicitation, Reporting ● ● Organization: Time Management, Prioritization. ● Provided customer service as the first point of contact. PERSONAL SKILLS Committed and dependable Assistant with strong work ethics, excellent communication skills, and a dedication to upholding privacy and confidentiality. Skilled in conducting research, managing emails, coordinating programs, providing exceptional service, facilitating focus groups, skilled in creating reports, developing presentations, and managing calendars. Proficient in various tools and platforms, including Google Workspace, Microsoft Office, Jira, Salesforce and more. Collaboration: Stakeholder Management, Team Collaboration htpps://www.linkedin.com/in/annetteeu Phone:- Email:- Data Management: Data Gathering ● Assisted with the preparation of slides for professional presentations. MAY. 2024- AUG 2024 EXECUTIVE ASSISTANT/ CUSTOMER SUPPORT OFFICER- WORLD INNOVATORS AND EDUCATIONAL MANAGEMENT ORGANISATION. Responsibilities: WORK EXPERIENCE ● APR- 2024- NOV 2024 PROJECT COORDINATOR/ BUSINESS ANALYST/ ADMIN. SUPPORT- GOCABOO TECHNOLOGIES. ● Responsibilities. ● ● ● Organizes meetings, travel and accommodation. Project Planning & Scheduling, ● Communication Management, Project Documentation, Issue Tracking & Escalation ● ● Assisted in conducting data quality checks to ensure the accuracy and reliability of educational data and information used for program development and decision-making. Draft emails and maintain a client calendar as needed. Documented notes and wrote clear summaries of weekly team meetings. Placed outbound customer satisfaction calls to follow up on issues. Answered over 20 calls per day. Placed warm and cold calls to customer and potential customers documentation, and maintaining and recorded information in the organisation's database system. MAR.2019- MAY 2024. COMPLIANCE accurate records. 6. Maintained comprehensive records LAWYER/ADMIN.SUPPORT OFFICER of compliance activities, audits, -ENTREPRELEGAL and training programs, ensuring CONSULTS easy access for future audits and Responsibilities reviews. 1. Developed and implemented compliance programs to ensure DEC-2008- SEPT 2009 ADMINISTRATIVE adherence to all relevant laws and ASSISTANT TO A HR/ COMPLIANCE regulations affecting the MANAGER- INTERNATIONAL GLASS organization. INDUSTRY LIMITED 2. Drafted and reviewed organizational policies and procedures to align with current Responsibilities ● Provided administrative support to legislation, mitigating legal risks the HR manager and compliance effectively. lawyer, managing calendars, 3. Conducted regular audits and risk scheduling meetings, and assessments to identify areas of non-compliance and recommend coordinating appointments. ● corrective measures. reports, and presentations for 4. Worked cross-functionally with HR, internal meetings and compliance finance, and operations to integrate compliance into all business reviews. ● processes and decision-making. meetings, organizing compliance Assisted in drafting, reviewing, and formatting HR policies, compliance 5. Managed daily administrative operations, including scheduling Prepared and organized documents, documents, and legal agreements. ● Maintained an organized filing system for essential documents, ensuring compliance with legal and ● company standards. ● Helped coordinate recruitment efforts by posting job openings, screening resumes, and scheduling interviews with candidates. EDUCATION -. Abia State University Uturu Abia State LLB- Law. CERTIFICATION ● ● ● ● ● ● ● ● Virtual Assistant ( Alx- African Leadership. Customer service: Problem solving and troubleshooting. Customer service foundations (LinkedIn learning) Introduction to CRM with HubSpot (Coursera) Administrative support ( Alison) Project management/ Business Analysis Training. Agile Virtual internship program. Digital Marketing - Acadium Learning KEY SKILLS AND PERSONAL ATTRIBUTES ● ● Excellent organisation and administrative skills. Professional telephone demeanour. ● ● Proficient in Microsoft office Suite, Google Workspace, Calendly, Slack, Zendesk Chat, Five9, etc. Ability to work under pressure, target-driven and goal-oriented Highly discreet and confidential with professional matters.