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Annette Eugene
& Elicitation, Reporting
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Organization: Time Management,
Prioritization.
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Provided customer service as the
first point of contact.
PERSONAL SKILLS
Committed and dependable Assistant with
strong work ethics, excellent communication
skills, and a dedication to upholding privacy
and confidentiality. Skilled in conducting
research, managing emails, coordinating
programs, providing exceptional service,
facilitating focus groups, skilled in creating
reports, developing presentations, and
managing calendars. Proficient in various
tools and platforms, including Google
Workspace, Microsoft Office, Jira,
Salesforce and more.
Collaboration: Stakeholder
Management, Team Collaboration
htpps://www.linkedin.com/in/annetteeu
Phone:-
Email:-
Data Management: Data Gathering
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Assisted with the preparation of
slides for professional
presentations.
MAY. 2024- AUG 2024
EXECUTIVE ASSISTANT/ CUSTOMER
SUPPORT OFFICER- WORLD
INNOVATORS AND EDUCATIONAL
MANAGEMENT ORGANISATION.
Responsibilities:
WORK EXPERIENCE
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APR- 2024- NOV 2024
PROJECT
COORDINATOR/ BUSINESS ANALYST/
ADMIN. SUPPORT- GOCABOO
TECHNOLOGIES.
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Responsibilities.
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Organizes meetings, travel and
accommodation.
Project Planning & Scheduling,
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Communication Management,
Project Documentation, Issue
Tracking & Escalation
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Assisted in conducting data quality
checks to ensure the accuracy and
reliability of educational data and
information used for program
development and decision-making.
Draft emails and maintain a client
calendar as needed.
Documented notes and wrote clear
summaries of weekly team
meetings.
Placed outbound customer
satisfaction calls to follow up on
issues.
Answered over 20 calls per day.
Placed warm and cold calls to
customer and potential customers
documentation, and maintaining
and recorded information in the
organisation's database system.
MAR.2019- MAY 2024.
COMPLIANCE
accurate records.
6. Maintained comprehensive records
LAWYER/ADMIN.SUPPORT OFFICER
of compliance activities, audits,
-ENTREPRELEGAL
and training programs, ensuring
CONSULTS
easy access for future audits and
Responsibilities
reviews.
1. Developed and implemented
compliance programs to ensure
DEC-2008- SEPT 2009
ADMINISTRATIVE
adherence to all relevant laws and
ASSISTANT TO A HR/ COMPLIANCE
regulations affecting the
MANAGER- INTERNATIONAL GLASS
organization.
INDUSTRY LIMITED
2. Drafted and reviewed
organizational policies and
procedures to align with current
Responsibilities
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Provided administrative support to
legislation, mitigating legal risks
the HR manager and compliance
effectively.
lawyer, managing calendars,
3. Conducted regular audits and risk
scheduling meetings, and
assessments to identify areas of
non-compliance and recommend
coordinating appointments.
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corrective measures.
reports, and presentations for
4. Worked cross-functionally with HR,
internal meetings and compliance
finance, and operations to integrate
compliance into all business
reviews.
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processes and decision-making.
meetings, organizing compliance
Assisted in drafting, reviewing, and
formatting HR policies, compliance
5. Managed daily administrative
operations, including scheduling
Prepared and organized documents,
documents, and legal agreements.
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Maintained an organized filing
system for essential documents,
ensuring compliance with legal and
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company standards.
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Helped coordinate recruitment
efforts by posting job openings,
screening resumes, and scheduling
interviews with candidates.
EDUCATION
-.
Abia State University
Uturu Abia State
LLB- Law.
CERTIFICATION
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Virtual Assistant ( Alx- African
Leadership.
Customer service: Problem solving
and troubleshooting.
Customer service foundations
(LinkedIn learning)
Introduction to CRM with HubSpot
(Coursera)
Administrative support ( Alison)
Project management/ Business
Analysis Training.
Agile Virtual internship program.
Digital Marketing - Acadium
Learning
KEY SKILLS AND PERSONAL
ATTRIBUTES
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Excellent organisation and
administrative skills.
Professional telephone demeanour.
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Proficient in Microsoft office Suite,
Google Workspace, Calendly, Slack,
Zendesk Chat, Five9, etc.
Ability to work under pressure,
target-driven and goal-oriented
Highly discreet and confidential with
professional matters.
