Anne Trixie Velasquez

ANNE TRIXIE Y. VELASQUEZ 116 Mariveles St. San Isidro Labrador Quezon City Contact No.:- Email Address-SSS No.:- TIN No.:- CAREEER OBJECTIVE To find a challenging position with growth opportunities, where my experience will be of value and fully utilized. As a person, I am cooperative, well liked and self-motivated, and I feel that my expertise, enthusiasm and dedication make me an asset in any organization. QUALIFICATION Excellent leadership skills; willing to work under pressure; determined to achieve an objective with a quality output as a result of maximized performance; Able to work independently or minimum supervision EMPLOYMENT HISTORY 1. COMPANY NAME: XCEED CCS POSITION TITLE: QUALITY ANALYST POSITION LEVEL: QUALITY SPECIALIST SPECIALIZATION: Marketing, Sales, Customer Service, Management DATE JOINED:- WORK DESCRIPTION: ● Ensure that Sales agents meet QA guidelines and provide coaching ●Perform Trainings such as product, up-skills and QA orientation / 3 QA evaluations of 20 agents per week ● Review and Monitoring of executive escalations ● In charge of Sending Weekly and Monthly monitoring reports of QA Sales team 2.COMPANY NAME: WE ARE OFFSHORE POSITION TITLE: TEAMLEADER POSITION LEVEL: SUPERVISOR SPECIALIZATION: Marketing, Sales, Customer Service, Management DATE JOINED:- WORK DESCRIPTION: ● Train and assist agents with product specifics and sales process. ●In- charge of daily weekly and monthly monitoring and reports ●Handle 15 Telemarketing agents ●Conduct Initial and Final interview to applicants ● Performs other duties assigned 3.COMPANY NAME: 24/7 Philippines POSITION TITLE: Technical Support Representative POSITION LEVEL: Agent SPECIALIZATION: Technical Support, Customer Service, Sales DATE JOINED: 2014 WORK DESCRIPTION: ●Handling technical concerns for Internet service ● Offers additional service and upgrades ●Answers all customer’s concern and queries about the service ●Qualify customers based on their approved credit, ●Provides the most efficient solution for their needs, 4. COMPANY NAME: SPI Global POSITION TITLE: Inbound Sales Representative POSITION LEVEL: Mentor SPECIALIZATION: Sales DATE JOINED:- WORK DESCRIPTION: ●Worked as an inside sales associate for Dish network. Largest TV company in the US ● Offers TV and Broadband subscription, ●Answers all customer’s concern and queries about getting the service, ●Qualify customers based on their approved credit, ●Provides the most efficient solution for their needs, ● Provides good customer service experience to customers and meet target goals. ●Assist new-hire agents on their salesmanship by providing coaching and useful tips 5. COMPANY NAME: CONVERGYS POSITION TITLE: Customer Service Representative/Collection Specialist POSITION LEVEL: Agent SPECIALIZATION: Customer service, Billing, Collections DATE JOINED: 2012 WORK DESCRIPTION: ● Assisting customers with billing inquiries ● In charge of collecting the past due balance ● Responsible for advising the customer their outstanding balance EDUCATIONAL BACKGROUND COLLEGE: STI College of Cubao COURSE: Bachelor of Science in Office Administration YEAR ATTENDED:- HIGHSCHOOL: Las Pinas North National High School YEAR ATTENDED: 2003 – 2007 SPECIAL SKILLS ● Computer Literate/MS Office ● Typing 45wpm, 10-key 200 strokes per minute ● Bookkeeping ● Fluent in English Both in speaking and writing ● Able to engage and speak to customers ● Able to multitask and work under minimal supervision ● Sales Oriented ●Basic PC Troubleshooting PERSONAL INFORMATION NAME: Anne Trixie Ybasco AGE: 24 BIRTHDAY: April 18, 1991 PLACE OF BIRTH: Makati City, Philippines CIVIL STATUS: Single NATIONALITY: Filipino CHARACTER REFERENCE: Available upon request