ANNE SHIELA C. MONTAÑEZ
10103 San Pablo St. Cabilang Baybay Carmona Cavite Philippines
Mobile # -
Email add:-
SUMMARY OF QUALIFICATION:
Effective communicator, Proficient in English (both written and oral)
Computer Literate: Microsoft office
PERSONAL INFORMATION:
Age 36
Date of Birth: 27 April 1984
Place of Birth: Tambo Paranaque
Height: 5’4
Weight: 116 lbs.
Father’s name: Arnel M. Cristino
Occupation: Sales Agent
Mother’s name: Helen F. Cristino
Occcupation: Housewife
EDUCATIONAL ATTAINMENT:
AMA CLC
( Computer System Design and Programming )
S.Y-
NOTRE DAME SCHOOL
High school Graduate
S.Y. 2001
IMUS PILOT ELEMENTARY SCHOOL
Elementary Graduate
S.Y. 1997
EMPLOYMENT HISTORY:
LUFTHANSA SERVICES INC. Apr. 22, 2019 – to present Alabang, Muntinlupa
( Customer Consultant )
Handle General Reservation
Cancellation and refund queries
Assist on online check in
WNS GLOBAL SERVICES Mar. 03, 2017 – Mar. 28, 2019 Alabang, Muntinlupa
( Customer Support ) - GULLIVER’S TRAVEL ACCOUNT
Handle Pre Travel Reservation
Reconfirm Booking
Handle On the Spot complaints
Resolving complaints by making outbound calls to different hotel’s
Handle Email and Inbound complaints from the client
HGS Oct. 13, 2014 – Feb. 18, 2017 Alabang, Muntinlupa
( Customer Support ) – AETNA ACCOUNT
Handle inbound billing complaint’s of members
Billing Disputes
TELETECH Mar. 21, 2011 – Aug. 30, 2014 Sta. Rosa, Laguna
( Customer Service Representative ) – TELSTRA ACCOUNT
Activate prepaid service
Activate post paid service
Handle billing inquiry , Delivery tracking and Basic troubleshooting
TELEPERFORMANCE Jan. 19, 2010 – Feb. 20, 2011 Sucat, Paranaque
( Inbound Sales / Project Based ) – HOTELS.COM ACCOUNT
Handle hotel’s reservation
General inquiry
CHARACTER REFERENCE:
Anna Mercelainde Domasian – Store Manager – Jollibee Macapagal
Rosaly Bolano – Deputy Manager - WNS Global Services
Almira Angeles – Supervisor - WNS Global Services
