Anne Mwangi

With a diverse background in administrative and legal support, I bring a wealth of experience and a commitment to excellence. My journey began at a prominent personal injury law firm in the United States, where I excelled as a Scheduler. In this role, I was responsible for evaluating cases at the intake stage and ensuring a smooth onboarding process for new clients. My tasks included uploading essential documents, such as signed medical/HIPAA authorizations and identification, from Lead Docket to CASEpeer. I also provided clients with timely case status updates through automated SMS and calls, ensuring they were well-informed throughout their journey.

My keen attention to detail was vital in updating CASEpeer and Lead Docket case files and opening clients' claims with insurance firms. I consistently gathered the necessary information to advance cases efficiently. Additionally, I drafted and sent Letters of Representation (LOR) to both Plaintiff and Defendant parties and diligently followed up with insurance firms via calls and emails to ensure receipt of requested files and LOR letters.

Coordination with medical providers was another key aspect of my role. I obtained medical records and bills, sending Lien on Proceeds (LOP) documents when required. I also prepared and dispatched dismissal letters, drop letters, and other essential documentation for Case Managers and Attorneys, showcasing my adaptability and support for various legal functions.

Beyond my legal administrative experience, I have thrived as a middle manager, overseeing administrative operations and procurement. I managed a team of eight in this capacity, balancing responsibilities across procurement, accounts, and staff management. My leadership was instrumental in optimizing workflows, ensuring resource allocation, and maintaining high standards of organizational efficiency.

These experiences have equipped me with a unique blend of skills, making me a valuable asset to any team. I am adept at multitasking, problem-solving, and maintaining professionalism in fast-paced environments. I am now eager to bring my expertise to a new challenge, where I can contribute to the success of your organization by streamlining processes, enhancing client relations, and supporting key administrative functions with excellence.