Anne Michelle Grimaldo

ANNE MICHELLE GRIMALDO- ·-linkedin Virtual Assistant Results-Driven Virtual Assistant | Skilled in Appointment Setting, Cold Calling, Telemarketing, Admin Support, Executive Assistance, Social Media Management, Real Estate VA, Lead Generation, Google & Meta Ads, and Amazon VA | Strong Communication, Detail-Oriented, Tech-Savvy, and Highly Organized STRENGTHS AND EXPERTISE Sales Expertise Customer Service Email Management Calendar Management Negotiation Skills Client Relationship Management Multitasking Communication Team Collaboration TECHNICAL PROFICIENCY Salesforce Hubspot Asana Google Workspace Cardinal Nest Kv Core Skyslope Apollio.io Metricool Ring central Mojo ChatGPT Canva Zoom Slack PROFESSIONAL EXPERIENCE Teleperformance/Travel Account Specialist Trip.com Accomplishments: Assisted travelers with booking flights, hotel accommodations, and other travel services, ensuring a seamless customer experience. Provided expert advice on travel destinations, planned itineraries, and collected payments, achieving a 95% customer satisfaction rate. Resolved travel issues, complaints, and refunds promptly, maintaining high levels of client trust and loyalty. Conducted cold calls to potential clients, increasing outbound sales by 20%.. Concentrix /Sales Manager T-mobile Accomplishments: Consistently exceeded monthly sales targets by 20%. Successfully upsold premium plans and accessories, increasing average transaction value by 15%. Provided exceptional customer service, resulting in a 95% customer satisfaction rating. Led a successful promotional campaign, boosting store foot traffic by 25%. Optum Global Solutions / Member Advocate/ Sales Expert United Healthcare Accomplishments: Managed multiple phone lines simultaneously, assisting patients with scheduling appointments and providing information about healthcare services. Confirmed insurance details and routed calls to appropriate healthcare personnel, ensuring efficient service delivery. Utilized CRM tools like Salesforce Healthcloud to track patient interactions and maintain accurate records. Consistently achieved high patient satisfaction scores through effective communication and problem-solving skills. Pitched and sold a housecall visit program, effectively communicating its benefits to patients and increasing program enrollment by 30%. Coordinated housecall visits, ensuring timely and efficient service delivery, and followed up with patients to gather feedback and ensure satisfaction. Homeaglow / Seasonal Sales Manager Accomplishments: Surpassed monthly sales goals by 20% consistently. Effectively promoted premium cleaning packages. Guided and supported new team members, enhancing overall team performance. Introduced a new client management system, reducing booking errors by 30%. Spearheaded a successful promotional campaign, increasing client acquisition by 25%. EDUCATION Our Mother of Perpetual Succor Academy 1999 - 2005 Highschool St Chamuel Institute of Technology 2010 - 2011 Computer Science Training Basic Social Media Management Skills Training Basic Sales Development Representative Skills Training Basic Bookkeeping Certification Award in United Healthcare Interests Graphic Designing References are available on request.