ANNE MARIEL ESTANDANTE
11
VA-DATA ENTRY/CUSTOMER SUPPORT
CONTACT
-
EXPERIENCES
2019 - present VA – DATA ENTRY (on call)
-Manila, Philippines
linkedin.com/in/amsestandante
EXPERTISE
2016 - 2018
• Customer Service
• Email Handling
• Zendesk
• Bliss
• MS Office (Word, Excel, PPT)
• Google Drive, Docs, Sheets
• HTML, CSS, PHP
• MySQL Server, Database
• C++, C
2015 - 2016
SKILLS
• Communication Skills
• Research Skills
• Fast Learner
• Adaptability
• Time Management
• Independent
• Organized
• Reliable
2015 - 2015
EDUCATION
ADAMSON UNIVERSITY
2014 - 2015
Bachelor’s Degree in Information
Technology
June 2011 – March 2015
2014 - 2014
Sunstone Digital Tech/July 29, 2019 – present
- Promoted to auditor position.
- Been doing a combination of using Microsoft Excel and Google in
order to correctly input data.
- Extracting information from pictures.
- Researched various restaurants for information.
- Established a professional work environment at home.
CUSTOMER SUPPORT REPRESENTATIVE - EMAIL
Telus International Philippines/September 21, 2016 – May 1, 2018
- Delivered high-quality customer service via Zendesk and Bliss.
- Escalated outages in JIRA.
- Passionate advocate for riders and drivers.
- Showed empathy to frustrated riders and drivers while solving
problems and addressing unsatisfactory experiences.
- Skilled at handling multiple issues at once to efficiently solve a large
number of inquiries.
SOCIAL APPLICATION SUPPORT - EMAIL
adish International Corporation/September 11, 2015 – June 3, 2016
- Responded to game inquiries from players.
- Escalated certain issues to the developers.
- Mastered game specifications.
- Checked in-app announcements, official pages, social networking
sites for new information and updates.
- Been doing ticket allocation for the team.
DESIGN ENGINEER - QA
Tsukiden Global Solutions Inc./June 1, 2015 – August 20, 2015
- Analyzed requirements and product specifications.
- Documented test cases.
- Discovered bugs within the program.
EVENT PRODUCTION STAFF
QuestWorks Inc./October 21, 2014 – April 11, 2015
- Discon 2015 Rotary District 3830
- 40th Philippine Business Conference and Expo (Philippine Chamber of
Commerce and Industries)
- Worked as ushers for VIP and celebrities
- Ensured that the scripts were completed and assigned to the right
personalities.
ON-THE-JOB TRAINING (NEW ACCOUNTS)
Philippine National Bank/June 2014 – September 2014
- Compiled information about new accounts, entered account
information into computers, and filed related forms or other
documents.
- Processed bills payment and BIR tax.
