ANNE MARIE dela Chica PEDRO
#9 Pingpong St. New St. Francis Village
Barangay San Juan, Cainta, Rizal
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OBJECTIVE:
To work in a progressive company that will allow me to hone and improve my skills as an employee, provide
opportunity for advancement and will help me become a contributory factor to meet the company’s goals and
objectives.
WORK EXPERIENCE:
January 3, 2018 to present
Relationship Manager for Partnerships and University Affiliations – JOBAYAN
STERLING OPENOVATE CORPORATION
1552 Shaw Blvd., Mandaluyong City
Responsible for building market position by locating, developing, defining, negotiating, and closing business
relationships.
1. Locates or proposes potential business deals by contacting potential partners; discovering and exploring
opportunities.
2. Screens potential business deals by analyzing market strategies, deal requirements, potential, and
financials; evaluating options; resolving internal priorities; recommending equity investments.
3. Develops negotiating strategies and positions by studying integration of new venture with company
strategies and operations; examining risks and potentials; estimating partners' needs and goals.
4. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating
contract requirements with business operations.
5. Protects organization's value by keeping information confidential.
6. Updates job knowledge by participating in educational opportunities; reading professional publications;
maintaining personal networks; participating in professional organizations.
7. Maintains relationships in relation to the platform
8. Follows the overall company strategy targeting specific industries for partnership.
9. Enhances organization reputation by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments.
April 1, 2016 to December 31, 2017
Operations Manager
KA-ENTREP MICRO AND SMALL ENTREPRENEURS ORGANIZATION OF THE
PHILIPPINES
G/F PELBEL Bldg. I, 2019 Shaw Blvd., Bgy. Oranbo,
Pasig City
1. Handles the day-to-day operations of the organization and the staff
2. Makes sure the Operational Plan is implemented as scheduled; implements, coordinates, monitors and
facilitates evaluation of the programs, projects, services of the different Councils as stated in the
Operational Plan of the organization
3. Manages the organization’s and Local Council’s budget
4. Sets-up and maintains an efficient finance and accounting system for the national and local councils
5. Prepares and submits Monthly, Quarterly and Annual reports for the Board of Trustees and Officers and
Trias
6. Manages the maintenance and updates of the profiles and records/database of Ka-entrep members
7. Develops and implements the marketing plan for the organization, National and Local Councils, in
coordination with the different Local Council Presidents
8. Organizes strategic planning activities of local councils based on the approved Operational Plan
9. Coordinates with Trias the initiatives and activities with Unizo
10. Represents the organization in seminars, meetings, programs, events and others
11. Visits regularly the Local Councils, the KECs and the members’ enterprises; takes charge of the visit
documentation
12. Does tasks that may be assigned by the President and/or the Executive Committee from time to time.
June 2016 to March 2016
Training Staff
KA-ENTREP MICRO AND SMALL ENTREPRENEURS ORGANIZATION OF THE
PHILIPPINES
G/F PELBEL Bldg. I, 2019 Shaw Blvd., Bgy. Oranbo,
Pasig City
1. Coordinates all training schedules and participants and prepares logistics such as facilities and equipments,
supplies, venue, training materials, speakers
2. Promote Ka-Entrep’s Programs, Seminars, and Training to a relevant site over internet
3. Maintains and keeps the inventory of training supplies
4. Researches on available training programs that members may avail of
5. Informs members on training schedules, whether by outside providers or internal programs
6. Maintains a record of training programs conducted by Ka-Entrep,
7. Prepares feedback forms, distributes, tabulates and submits training feedback reports to the Operations
Manager from other programs
8. Documents meetings and activities of the Committee on Education and the Ka-Entrep Trainers Bureau
(KTB)
9. Documents all training activities, not limited to seminars.
10. Handles and properly coordinates schedules of activities within the office, including its changes, to all
staff
11. Updates the image/pictures of all power point presentations of the Ka-entrep Trainers Bureau and other
presentations
12. Prepares the result of feedback forms and does a report monthly on the results of the feedback and other
evaluation tools
13. Perform other duties, tasks, and responsibilities as may be deemed necessary by Ka-Entrep Operations
Manager
December 7, 2015 to June 2016
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
Science Hub Tower 4, McKinley Hill
Taguig City
November 24, 2014 to December 4, 2015
Financial Service Professional
TELETECH Customer Care Management]
11/F Robinson’s Cybergate Tower 3
Pioneer St., Mandaluyong City
July 2014 to November 2014
Customer Service Representative
TELUS International, Phils.
Araneta Center, Cubao
Quezon City
October 2013 to February 2014
Customer Service Advisor
CONCENTRIX
26/F Picadilly Star Bldg.
Bonifacio Global City, Taguig
November 2012 to October 2013
Technical Support Representative
TRANSCOM WORLDWIDE, PHILS.
Frontera Verde, Pasig City
June 2012 to October 2012
Customer Care Representative
C3/CUSTOMERCONTACTCHANNELS
Bonifacio One Tower,
BGC, Taguig City
August 2011 to April 2012
Training Officer
EUROTOWERS INTERNATIONAL, INC.
EDSA cor. Aurora Blvd, Cubao
December 2010 – June 2011
Product Specific Trainer
OMNIGLOBE INTERNATIONAL
M/F Summit One Condominium
Shaw Boulevard, Mandaluyong City
October 15, 2009 to January 26, 2010
Customer Care Executive
VCUSTOMER
3/F E-Commerce Plaza, Eastwood City Cyberpark
Libis, Quezon City
May 2007 to October 2009
Last Position Held : Team Lead, Account Activation Services (formerly Fraud Services)
ACCESS WORLDWIDE (AWWC) PHILIPPINES, INC.
18/F Yuchenco Tower, RCBC Plaza
Ayala Ave. cor Gil Puyat, Makati City
January 27, 2007- May 17, 2007
Technical Support Representative
TELETECH- CAINTA
Levels 1 & 2, Robinson’s Place Cainta
Ortigas Ave. Extension, Cainta, Rizal
May 2, 2006 to January 12, 2007
Customer Service Professional
SITEL CUSTOMER CARE PHILIPPINES
15/F Robinson’s Cybergate Bldg.,
Pioneer St., Mandaluyong City
May 2004 to April 2005
Customer Service for Finance
SYKES ASIA, INC
27/F Robinson’s Summit Bldg
Ayala Ave., Makati City
March 2003 to May 2004
HRD Clerk
NATIONAL REINSURANCE CORPORATION OF THE PHILIPPINES
18/F Philippine AXA Life Centre, Gil Puyat cor. Tindalo St
Makati City
March 2002 to March 2003
Customer Care Assistant
GLOBALSTRIDE CUSTOMER SOLUTIONS
29/F IBM Plaza, Eastwood City Cyberpark
Libis , Quezon City
August 2001 to March 2002
Contractual Employee
SL TEMPS
Polaris St., Makati City
October 2000 to June 2001
Customer Service Officer
UBIX CORPORATION
JP Rizal St., Makati City
EDUCATION:
Bachelor of Science in Psychology
PAMANTASAN NG LUNGSOD NG MAYNILA
Intramuros, Manila
LICENSURE EXAMS PASSED:
Civil Service Professional Eligibility
August 2000
Series 7 General Securities Registered Representatives
Series 63 Uniform Securities Agent State Law Examination
FINANCIAL INDUSTRY REGULATORY AUTHORITY (FINRA, USA)
October 2007
TRAINING/ COURSES ATTENDED:
PARTICIPATORY LOBBY & ADVOCACY TRAINING
November 2017
Naga City, Camarines Sur
COMMUNICATIONS WORKSHOP FOR TRIAS PARTNERS
November 2017
NCCP , Quezon City
Ciudad Christhia Resort, San Mateo
BUSINESS IMPROVEMENT COURSE
May 2017
CVC Events Place, Caloocan City
SARI-SARI STORE TRAINING AND ACCESS TO RESOURCES PROGRAM
March 2017 – June 2017
CVC Events Place, Caloocan City
IKAW AT AKO: PANTAY TAYO – A GENDER SENSITIVITY AND
DEVELOPMENT SEMINAR
October 2016
PRODUCTIVITY IMPROVEMENT THROUGH 5S
September 2016
Pasig City
SOLAR POWER FOR MICROENTREPS/SAFETY AT WORKPLACE
September 2016
Pasig City
SKILLS:
Above average oral and written communication skills
Coaching and Performance Management
Training and Business Presentation
Logical Framework Analysis
Monitoring and Evaluation
Events Management
Linking with Private Organizations and Government Agencies
References are available upon request.