Anne Louise O. Acero

ANNE LOUISE O. ACERO Block 15 Lot 2 Urban Queborac, Bagumbayan Sur., Naga City- /- 37 yrs. old 07 May 1980 Female Filipino Married INC Work Experience: Site Executive Assistant Philippine Operations Sutherland Global Services Inc It Park, Capitol Complex, Cadlan, Pili, Cam. Sur Jan. 2015 – present Awards: Platinum Award for People, May 2014 Platinum Award for Entrepreneurial Spirit, August 2015 Platinum Award for People October 2016 Platinum Awar for Entrepreneurial Spirit, February 2017 Job description: Provides administrative and organizational support to both Site Heads for CamSur and Carmona. Handles all client visit activities as well as assists in all support activities by HR like Employee Engagement and the like. Also assists in the Recruitment and Admin Department for specific needs. Assists in various other Site Activities. CX Trainer Center of Learning Sutherland Global Services Inc It Park, Capitol Complex, Cadlan, Pili, Cam. Sur Jan. 2014 – January 2015 Job description: Facilitates language training for all Near Hires and New Hires of the Company. A recap on grammar and tenses along with phone ethics is discussed throughout a 10-day or a 15-day period. Also ensures that reports are made in order to measure accuracy and throughput in all the classes handled. Program Coordinator AT&T Uverse Blue with Telco Sutherland Global Services Inc It Park, Capitol Complex, Cadlan, Pili, Cam. Sur Sept . 2012 – Jan. 2014 Job description: Schedules and facilitates admin hearings for all FMEA ZT closures as well as admin hearings required for attendance concerns, and deliberates with the HR Manager for possible sanction or mitigation. Also heads the program’s Fun Committee and People Engagement, drives people interaction by providing fun activities that help distress the individual from day to day operations. Also assists Human Relations in updating people soft dump for proper tagging of separated consultants, ensures that all HR related concerns are being addressed i.e. SSS number update, TIN, etc. Executive Assistant Hagedorn International Landholdings Corporation Puerto Princesa City, Palawan May, 2011-April 2012 The Avenue Plaza Hotel Magsaysay Ave., Naga City January 2011-May2011 Job description: Oversees all existing and upcoming projects of the company. Reports directly to the Chairman and owner. Manages his schedule and provides comprehensive reports for his review and analysis. Also ensures that a smooth flow in each operation of each Property is in place. Meet with investors and clients prior to meeting with the Boss. Handles VIP’s and ensures that the welfare of the Boss is protected at all times. Handled all communication and negotiations for Balikatan 2012, as well as managed the entire Front office and Housekeeping Operations for the Resort under the umbrella of Hagedorn International Landholdings Assistant Sales Manager Job description: Second in command of the Sales and Marketing Department. Ensures that targets are met by delivering the desired number of booked social and corporate events. Even assists the Events Management Department in the flow of each event. Establishes new corporate accounts and manages hotel promotional. Management Trainee Rustan Coffee Company Starbucks Philippines Ground Floor Urban Building Gil Puyat Ave., Makati City 23 August- 15 Dec. 2010 Golden Arches Development Corp McDonald’s Naga City Plaza Elias Angeles cor. Arana Sts., Naga City 24 June 2008-15 Mar, ‘10 Lolo’s Music Bar & Resto Avenue Square, Naga City 16 Jan.’08 – 16 May ‘08 Citibank – Australia Citigroup Business Solution Apr ’05-Dec’07 Job description: Handles coffee and beverage preparations, prepared inventory of products, helps out during operations, manages the till/ counter area whenever necessary, even does regular restroom and lobby checks. Also ensures that all Marketing Communication is disseminated. 2nd Assistant Manager Job description: Handles restaurant shifts with co-managers, trained and skilled in all basic and advance production stations. Underwent several Management Training courses which includes Basic Shift Management and got Bronze Hat Award, as well as dean’s lister and Silver Hat Awardee at the Advanced Shift Management course Training. Also certified in Food Safety and First Aide. As a manager I am not only responsible for sales and marketing, but all areas that concern the restaurant which includes: People, Profit, QSC(Quality, Service & Cleanliness), and Sales. Store Manager Job description: Handles store concerns, also prepares 201 files for employees, checks sales and marketing strategies and implements company policies and procedures. Team Leader (Phone Verifications Officer) Job description: Handles outbound credit investigation and verifications for Australian customers. Takes control of the team , updates attendance and overtime of team mates, prepares call list for team members, assists new hires in call simulations, facilitates buddy-up of new hires with senior team members. Provides coaching to agents, performs admin tasks for agents’ performance evaluation and appraisal. Faculty Member (English/ Speech) Universidad de Sta. Isabel Nov, ’03-Jan, ‘05 Job description: Handles a load of 7 to 8 collegiate classes per semester with a minimum of 40 students per class. Handles the subjects of speech and ora l communication, writing in the discipline &, public speaking. Provides classes with the necessary information for the subject, conducts examinations and computes and provides grades for the students Trainer Call Center Agent Training Universidad de Sta. Isabel Jun, ’04-Jan ‘05 Job description: Handles training for professional individuals who intend to acquire the skills needed to work in a call center. Provides the necessary materials for training and conducts actual call simulation for the trainees. eRep People Support Philippines ConsumerInfo.Com – VOICE 07 Jul, ’03-04 Sep, ‘03 Job description: Handles inbound calls for the US credit union: Experian. Takes control of complaints, inquiries and billing for Experian customers. CSR Pegasus Satellite Television Sykes Asia Inc. 24 mar, ’03-21 Jun ‘03 Job description: Handles inbound calls that takes control of complaints, inquiries and billing. Store Activities Representative Golden Arches Development Corp (McDonald’s Gen. Luna)  Outstanding MSM of the Year 2002  Crew of the Year 2002 May ’00-Mar, 03 Job description: Handles Local Store Marketing. Handles Birthday Party inquiries, hosts birthday parties and also assists in production during peak seasons. Also does stock inventories for premiums. Educational Background: Graduate: Bachelor of Arts major in Mass Communication Universidad de Sta. Isabel March, 2002 Awards:   Achiever of the year – S/Y- Best in Departmental Service – S/Y-   Outstanding Debater – S/Y- Best Speaker – S/Y- High School: Colegio de Sta. Isabel March, 1997 Skills: Public Relations, Marketing, Computer Literate, Debate, Oration, Freelance Wedding Planning and Events Planning, Freelance Wedding and Events Hosting, Spoken English Skills Training, Microsoft Office References: 1. Mr. Douglas Almond Country Manager – Sutherland Philippines-. Nick Etten VP – Service Delivery Sutherland Philippines-. Mr. Allan S. Cu Owner/ General Manager The Avenue Plaza Hotel-