Anne Louise Gem E Escalona

ANNE LOUISE E ESCALONA QUALITY ANALYST. SUBJECT MATTER EXPERT. PROJECT SPECIALIST. PUBLISHED EDITOR. ARTIST IN TRAINING EXECUTIVE SUMMARY Mobile: - Email:-Address: #23 B2L9 Phase 6, Sundance Street, Greenwoods Executive Village, Brgy. Pinagbuhatan, Pasig City 1602 WORK EXPERIENCE I am a self-taught published author for Precious Pages Corp. and GoodNovel. I’ve handled a healthcare account at Aditya Birla Minacs (now Concentrix) before trying my hands at BoxyCharm—a makeup subscription company in the US. Aside from writing literary pieces and poetry, I’ve also worked as a Quality Assurance Analyst and Subject Matter Expert for BoxyCharm for a year and was later on promoted as a Project/Process Specialist. Patient Care Advocate Aditya Birla Minacs | from Dec 18 2015 - Aug 5 2016 provides a wide range of goods and services relevant to the promotion of health at all stages in the healthcare process – from prevention and treatment to rehabilitation and palliative care Email Support Representative BoxyCharm | Teletech (formerly Motif Ltd) | from June 29 2017 - March 2018 Quality Assurance Analyst and Subject Matter Expert SPECIALIZATIONS Literary Writing Reading Comprehension Analysis and Reporting Quality Assurance Computer Literacy Team Management Project/Process Management Process Improvement Basic Animation EDUCATION HIGHLIGHTS Secondary: Siena College of Taytay | from 2007 - 2008 Child Jesus of Prague School | from 2008 - 2011 Vice President of Journalism and Literary Club Tertiary: Far Eastern University | BS Tourism Management | 2011 Araullo University | BS in Business Administration major in Banking and Microfinance | from 2012 to 2014 University of Manila | Foreign Studies | 2014 - 2015 BoxyCharm | Teletech (formerly Motif Ltd) | from March 3 2018 - September 22 2019 Main role is to continuously improve overall quality of emails Send coaching feedbacks and discuss QA metrics and new updates to the team Ensuring that facts and details are correct in order to meet the deliverables and needs of the program's client, policies, standards and other best practices Provide additional assistance and support to highly escalated and fraud-related cases Process Specialist BoxyCharm | Teletech (formerly Motif Ltd) | from September 22 2019 - September 11 2020 Responsibilities include creating new processes to improve the program's outdated procedures once data collection, research and analysis are exdecuted Determines the current trends that affects email and agent performance None BPO-related Work Experience Published Writer Precious Pages Corporation CHARACTER REFERENCE Aditya Birla Minacs Gene Evans Baet Antonio Team Leader BoxyCharm Kristine S Domingo Senior Operations Manager Precious Pages Corp Diana Parahinog Editor Mara Dimson Team Leader Agnes Serafin Senior Editor Oliver Patrick Ko Team Leader