ANNE LORRAINE C. MAMARIL
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Carmona, Cavite Philippines
https://www.linkedin.com/in/amamaril655194b6/
PROFILE
Highly skilled and motivated customer service professional with extensive experience in technical support, administrative assistance,
and the real estate industry. Possessing exceptional communication and analytical skills for problem-solving and troubleshooting issues.
Demonstrated expertise in POS system integration, database administration, and network device management. Proficient in Microsoft
Office Suite, cloud servers, and helpdesk ticket systems. Seeking a position as a Customer Service/Administrative Assistant to utilize my
skills and experience effectively.
PROFESSIONAL EXPERIENCE
01/2017 – PRESENT
Philippines
TAXI OPERATOR/OWNER
Self-Employed to Mamaril Taxi
Adhere to the transportation policies and procedures set out by LTFRB
Provide training to dispatch and taxi drivers which is in keeping with the above, including outlining related
procedures in the driver's manual
Keep vehicles maintained clean and in good working order
Ensure all drivers maintain a valid driver’s license in good standing
Managed all accounts receivable, payment posting, managed denials, completed appeal processes and
reconciled all accounts
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09/2021 – 05/2022
Cavite, Philippines
FREELANCE-VIRTUAL ASSISTANT REAL ESTATE
Cyberbacker PH
Complete paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly
as possible
Monitor deadlines and provide notices to appropriate parties when necessary
Schedule necessary appointments with all parties, including open houses and the final walkthrough
Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to
ensure company goals are being met
Providing telephone coverage, including responding to inquiries, properly routing calls, and taking detailed
messages
Reviewing and prioritizing incoming mail and taking appropriate action
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06/2019 – 01/2020
Cavite, Philippines
FREELANCE-VIRTUAL ASSISTANT
Upwork and Self-employed
Virtual assistant using Skype, email, video calls, and chat correspondence to communicate and provide
deliverables
Apply expertise in Google Docs to create documents and spreadsheets
Taking ownership of customer issues reported and seeing problems through to resolution researching,
diagnosing, troubleshooting, and identifying solutions to resolve system issues
Maintain spreadsheets and database through data entry, data processing, and using software applications
to create documents
Research information to deliver content to clients
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10/2013 – 07/2017
Pasay City, Philippines
TECHNICAL SUPPORT REPRESENTATIVE II
MicroSourcing Philippines Inc. \ Opentable Account (Formerly ResPAK)
Provide Second Tier support to Clients & Re-Sellers either over the phone, internet, or by email
Respond to assigned support cases in a timely fashion
Resolve assigned support case(s) in a fast and professional manner and comply with the documented
workflow processes
Ensure Client and/or Re-Sellers are kept updated on their support case(s) progress
Report all bugs as per the escalation process
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Additional tasks for the management
Served as the point of person for database query creation, and POS issues and assist with team
management.
Provides assistance and additional training for the support team
Assisted less experienced staff in the application of technical concepts, practices, and procedures.
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06/2013 – 10/2013
Cavite, Philippines
CONSULTANT
Sutherland Global Services Inc | Norton AntiVirus Account
Responsible for providing professional technical support for end users
Responsible to ensure that customers' expectations are met and are in line with the account's policies,
practices, and procedures.
Resolved customer requests and technical issues in a timely fashion
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06/2011 – 06/2013
Philippines
ADSL ENGINEER - TECHNICAL ESCALATIONS
Orchid Cybertech Service Inc.
Handled incoming call from Telstra technicians or TPG technician on-site to perform Loop Line
Tests and interpret every test results
Assisted field technicians to prioritize the troubleshooting process and properly managing their time.
Assisted L1 in solving basic technical problems and for investigating elevated issues by confirming the
validity of the problem and seeking known solutions related to these more complex issues.
Handled escalated tickets from L1, perform necessary troubleshooting and escalate to Telstra if needed to
send a field technician onsite.
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04/2010 – 03/2011
Taguig City, Philippines
TECHNICAL SUPPORT REPRESENTATIVE
DOCOMO Intertouch
Addresses real-time inquiries about the Company’s Broadband Internet service from the hotel or guests via
telephone
Cater to other requests from the subsidiaries, clients, supervisors, Quality Assurance Team,
Training and Development Team, and Managers on any floor performance-related data/metrics
Ensure attainment of high customer satisfaction, service level schedule adherence, quality, minimal AHT
and acceptable individual and team escalation targets
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11/2009 – 04/2010
Taguig City, Philippines
TECHNICAL SUPPORT REPRESENTATIVE
Telus International | XBOX Live Account
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
Provision and identify customer requirements
Help customers an an Internet connection for their consoles to work
Provide assistance in the account creation
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10/2006 – 01/2009
QC, Philippines
WORKFORCE SPECIALIST
Synnex-Concentrix
Manage day-to-day site operations, including administrative and program services, and direct reporting
employees and employees that have shared supervision
Provide written progress reports on on-site activities and program outcomes as required
Perform other duties as assigned by the Director of Workforce Services or other assigned supervisor
Developing and updating materials for job preparation workshops and resources within the career center
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EXPERTISE / SKILLS
IT Skills
- Windows and MAC OS
- POS System Integration: Micros, RedCat, MaitreD, BePOZ, Inforgenesis, Fedelta
- SOHO Networking device
- Microsoft Word, Microsoft Excel, PowerPoint, SQL
- MSOffice, PowerPoint
- Database Administration
- Cloud servers, Servers
- Testing UAT, CRM, and printers
- Proficient in helpdesk ticket system
- Understanding TCP/IP and LAN/WAN technologies
Customer Service
- Communication skills
- Analytical and troubleshooting skills for problem resolution
- Investigating and replicating bugs and issues
- Analyzing issues that occurred
- Attention to detail
- Positive Attitude
- Active Listening
- Adaptability
- Patience
- Time Management
- GSuite
EDUCATION
University Of Baguio
Bachelor of Science in Computer Science
Major in Information Management
March 2005 (unfinished)
High School Diploma
Pines City Colleges, Baguio City
March 1999
TRAININGS
Brivity VA Bootcamp - August 2021
Completed CCNA training – September 12, 2010
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Certifications
CISCO Certified Network Associate (CCNA) CISCO ID: CSCO- (September 2010)
Docomo Intertouch Customer Service Training - April 2010
Netgear Pre-employment Training - October 2006
Regional Youth IT Congress - February 2005
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