ANNE LORAINE
RAMOS
Customer Service Representative
About Me
Have over 10 years of experience
in Customer Service. I love
helping people and solving their
problems or inquiries.
EXPERIENCE
Kindred Pest Control
Customer Service Representative
July 2022 - April 2024
Assists customers with their appointments
Respond to customer inquiries via Chat/Email/SMS
Ensuring that the customer will receive accurate and complete
information for their inquiries/concerns.
--Cavite, Philippines
LANGUAGE
English
Tagalog
SKILLS
Good Communication
Problem Solving
Email Communication
Social Media Design
Have knowledge in
LizardBear Tasking Inc
Customer Service Representative (Email Support)
July 2019- February 2022
Answer customer complaints and inquiries via email. Provide accurate, valid, and complete information by using
the right methods/tools.
Process refunds and returns of items.
Update customers with the status of their shipments.
Provide product details.
Vantage Financial Corp
Frontline Associate
May 2011- Sept 2018
Process send and receive transactions. (money transfer) Responsible for the end-of-day report.
Ensuring good customer relationships.
Provide fast and accurate transactions.
Do suggestive selling.
Promote other products.
EDUCATION
Imus Institute Science and Technology
Teacher Certificate Program (18 units) - June 2018 to March 2019
using Canva, Zendesk,
Cavite State University
Gorgias and Helpdesk
Bachelor of Science in Hotel and Restaurant Management-
Emphaty Skills
Willingness to Learn
