Anne Kihura

Anne Wambui Kihura Customer Support Associate | Content Creator | Tutor | Executive Assistant  Career Profile -2 years’ experience as a customer support associate in different fields. -4 years‘ experience as a tutor specializing on various subjects, working with high school and university students, providing tailored tutoring through online platforms. -Achieved a customer satisfaction rating of over 90% by providing prompt, professional, and empathetic service, resolving customer issues efficiently and ensuring repeat business. -Managing client relationships through live chats, emails, and inbound/outbound calls to always provide a positive experience. -Experience with time management, meeting deadlines, and working with no supervision in fast paced environment. Skills and Competencies -Situational awareness                  -Self- starter                             - Customer service -Client Relationship management   -Time Management                     -Friendly/ Professional      -Excellent written and verbal               - Client Management                   -Team Player communication -Team Management                                   - English Proficiency (C3 Level)           - MS Proficiency  and Collaboration Work Experience Client Relationship Manager/Administrative support        Grit Digital                   February 2023- to date Achievements -Communicating with clients through multi-channel approaches to assist with reading schedules, setting clear guidelines, and assessing the quality of work done. -Tutoring clients directly through live chats and emails on areas they require help and strategizing on the best approach to maintain client relationships while getting new ones. -Working closely with different groups and teams when doing group projects while staying updated with the school regulations. -Experience with remote-first work model and developed self-management, time management, and coordination to finish projects on time. -Handled 10,000+ client complaints and worked with them to make changes. Senior CV writer/ Executive Assistant                   VeryGoodCVs                          February  2023 - January  2024  Achievements  -Handling day-day to communication with clients through inbound/outbound calls, live chats, emails, and creating appointments and schedules. -Working closely with senior CV writers to strategize on how to get new clients and provide the best services. -Peer mentor through training junior CV writers and customer support agents. -Customer support through scheduling calls, live chats and using emails to navigate complaints and requests for a positive experience. -Experience with remote-first work model and developed self-management, time management, and coordination to finish projects on time. Customer support/Content Creator       Sochic Wig store   January 2022-December 2022 Achievements - Managed client relationships via phone, email, and social media, bringing in 300+ new clients and improving retention through consistent follow-ups. -Handled order tracking and delivery logistics, resolving issues efficiently using tools like Google Sheets to maintain a 90%+ customer satisfaction rate. -Created and promoted content across platforms using Canva, Instagram, and TikTok, driving brand engagement and increasing inbound inquiries. -Ran digital marketing campaigns using Meta Ads Manager boosting sales. -Coordinated import logistics and inventory using Excel and supplier dashboards, ensuring timely product availability. -Scheduled client engagements and tracked communications using CRM tools and Google Calendar to support customer loyalty efforts. Attaché                                          Remedy Laboratories                January 2021- April 2021 Achievements -Phlebotomy -Working with the doctors for the well-being of the patients -Conducting scientific investigations -Collecting, preparing, and testing samples. -Recording and analyzing data -Undertaking controlled experiments Attaché                                        Valley Springs Dialysis Center             April 2019- September 2019 Achievements -Observing day-to-day activities in the laboratory -Phlebotomy -Ensuring that all patients are comfortable during dialysis -Administering drugs to patients Education Virtual Assistant Certificate                                 Alison                       2023 Bachelor of Science in Biomedical Science,        Chuka University             2021   Engineering and Technology High school certificate                                         Nyakiambi Girls               2017 Referees available upon reuquest