Anne Jeline Nepomuceno

ANNE JELINE NEPOMUCENO SOCIAL MEDIA MARKETING STRATEGIST PERSONAL PROFILE I'm a certified digital marketer focusing on FB Ads campaigns WORK HISTORY Social Media Marketing Strategist with a verifiable track of record of Project Athena day-to-day management of paid April to Present social advertising campaigns in Create content, including text posts, videos, and images for use Facebook. on social media Promote products, services, and content over social media in a way that is consistent with an organization’s brand and social media strategy Develop new social media strategies and campaigns Manage a budget to be spent on promoting social media posts and advertising HIGHLIGHTED SKILLS Training Manager Conflict Resolution Excellent Communication Skills Teleperformance Philippines Inc. May 2019 to June 2021 Troubleshooting Service and Support Ensure that all classes and trainers meet client standards and Great Attention to Data expectations Monitor the performance of the trainers and be responsible for reporting their observations Manage training needs and escalated issues related to training Develops curriculum to support classroom training and alternative training of my trainers. WORK HISTORY Operations Manager Teleperformance Philippines Inc. CONTACT INFORMATION January 2018 - April 2019 Responsible for maintaining the program's efficiency metrics detail Fully implement and audit company's operational policy Phone : - standards Performs root cause analysis Formulate and execute action plans to improve performance Email:- FB Profile: www.facebook.com/AnneJeline.Nepomu ceno/ Trainer Teleperformance Philippines Inc. October 2013 to December 2017 Facilitates training for all employees on all aspects of client projects FB Page: www.facebook.com/ProjectAthenaPh Develops curriculum to support classroom training and alternative training Provides feedback on existing curriculum for training improvements and develop non-classroom communication and Instagram: training materials https://www.instagram.com/jelisiastic/ Manage the learning environment. Respond appropriately to learners needs for clarification or feedback. Customer Experience Associate Teleperformance Philippines Inc. May 2013 to October 2013 Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financi Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.