Anne Concepcion

Anne Concepcion

$15/hr
Virtual Assistant and Customer Support Specialist
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Location:
Cebu City, Cebu, Philippines
Experience:
6 years
Anne Concepcion Freelancer - in/anneconcepcion - Cebu City, Philippines About Me I’m passionate about understanding client needs and delivering thoughtful solutions that leave a lasting, positive impression. My goal is to always provide high-quality service that’s efficient, empathetic, and memorable. Professional Experience Executive Assistant Endor Labs April 2022 - September 2023 Virtual Assistant 180 Elevate & MissPoppins July 2022 - September 2023 Communications Assistant Stellar Philippines Inc. March 2018 - June 2021 Meticulously managed the CEO’s calendar and proactively adapted schedules to align with shifting priorities. Assisted HR by coordinating the interviews between candidates and hiring team across multiple timezones. Played a key role in organizing internal and external events, including the company’s first international offsite, while maintaining efficiency in administrative tasks. Supported founder as a social media manager, creating graphics, editing videos and podcasts, and conducting outreach for podcast guests. Enhanced brand presence and engagement while assisting with other administrative and operational tasks. Provided real-time call captions for hearing-impaired clients, consistently achieving 95% accuracy and 75% consistency metrics. Trained for a Team Lead role and supported management in program coordination. Red Bull Philippines June 2016 - March 2017 Red Bull Wings Team is a fun-loving, entrepreneurial, charming and dynamic group at the heart of Red Bull's marketing strategy.The team drives product trial, win new users, and introduce existing users to new consumption occasions. Education Personal Experience Wings Team Member Bachelor of Science in Business Administration Major in Marketing Etsy Seller Property Manager Airbnb and Booking.com Content Creator University of San Carlos Skills Customer Relationship Management Time Management Multitasking Quick adaptability Effective Communication Customer Support Cross-functional Coordination Problem Solving Certification/Short Courses Foundations of Digital Marketing and E-commerce by Google From Likes to Leads: Interact with Customers Online by Google Attract and Engage Customers with Digital Marketing by Google Proactive Product Knowledge Collaboration Process Improvement
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